Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
195 reviews
Maya USA INC. - GOBEKUSASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gobek is an e-commerce online store and it is part of a group companies which has been in the business for over 20 years in many industries. We would like to share our 2 decades of work discipline experience with pleasure so that you can create more comfortable decorations in your living spaces that completely reflect your individual style. We are very excited to support you at every stage from foundation to insulation, from exterior to interior decoration, in your quantity calculation and in choosing the products closest to your dream design. We believe that the harmony between people's taste and the spaces they live in are crucial to expand their comfort zone and make life more livable. In this sense; we are happy to provide the most accurate products in your choices such as color, texture, or material. We, as the "gobek.com" family, are looking forward to inspiring you and delivering building and decoration materials that you can use in many living spaces such as homes, offices, hotels, cafes at the most affordable price.
Maya USA INC. - GOBEKUSA (gobekusa.com) has 195 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 44 reviews with 1 star · Clear filters
My order has been in transit for over 10 days and has not arrived.
By Shaina P.
Response from Maya USA INC. - GOBEKUSA· Mar 23, 2026
We sincerely apologize for the inconvenience. We will consult with our supplier and get back to you as soon as possible.
Not what is pictured and described
By Is
Response from Maya USA INC. - GOBEKUSA· Mar 9, 2026
Hello Isabel, We have received your return request and have sent you an email regarding it. To proceed with the return process, we kindly need more detailed information from you. Please check your inbox and provide the requested details so we can assist you promptly. Thank you for your cooperation.
My experience could not have been worse. I ordered a sink in July to be fabricated with an 8 to 14 week lead time. I designed a bathroom entirely around this piece. Fast forward to after the 14 week mark, I reach out and they tell me that they have lost the item. They asked me to wait while they found it, but that turned into another month of almost no contact. They stopped answering my emails and I was forced to file a claim with my credit card company before I ever heard back from them. Then when they reached out, they said they would just cancel the order even though I had asked repeatedly for a replacement because there was still time for my project to receive a replacement within their expedited shipping window. What they should have done is sent a replacement rather than ghost me. I was shocked at the lack of responsiveness and I was really dismayed. I would give this company zero stars if I could, I cannot tell you how disappointed I am.
By Lauren C.
Response from Maya USA INC. - GOBEKUSA· Mar 9, 2026
Hello, We were unable to locate your order number. Please share the details with us so we can assist you and do our best to resolve the issue. Thank you for your cooperation.
Material delivered was not as anticipated or advertised. Return process is horrible and still on-going
By David A F.
Response from Maya USA INC. - GOBEKUSA· Mar 9, 2026
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused. We tried to reach you by phone and email but were unable to get a response. Hello David, We genuinely want to resolve this issue and make things right. Please contact us at your earliest convenience so we can assist you with the return process and address your concerns. Your satisfaction is very important to us, and we hope to resolve this matter promptly. Thank you for your understanding.
I order Prosaunas Thermo-Spruce 1X4 T&G STP Sauna Wall Wood and all planks was In terrible condition . I paid for premium and got something very poor quality . May be 4 or 5 grate . At least I order most wood I need from different site and can tell what a huge difference , For same price I got excellent lamber from other site
By SHMAKOV/EVGENII N.
Response from Maya USA INC. - GOBEKUSA· Mar 9, 2026
Hello Maria, Thank you for your feedback. We’re very sorry to hear about the condition of the sauna wood you received. We have noted your issue and are currently in discussions with our supplier to address it. We will get back to you as soon as possible with a resolution. We appreciate your patience and understanding.
Dear GobekUSA Team, I received my delivery for order #US8934 today, and the items are completely incorrect. This is very frustrating as I specifically confirmed the product with your team before placing the order. (See attached pictures) Additionally, I noticed the package was shipped from a third party, Darkslide Records in Iowa. I order from them frequently and could have purchased this directly for a lower price. Given these errors, I expect a full refund, including the cost of return shipping to Darkslide Records. This experience is unacceptable, and I plan to file a complaint with Shop if this matter is not rectified immediately.
By Akil B.
Response from Maya USA INC. - GOBEKUSA· Jan 21, 2026
Hello, We take claims of incorrect items very seriously. However, after reviewing this order, we have not received any verifiable evidence that the items shipped do not match the SKU and specifications confirmed prior to purchase. Our company works with multiple authorized fulfillment partners in the United States, which is why a third-party warehouse name may appear on shipping labels. This does not affect the authenticity, pricing, or correctness of the product ordered. If an item is truly incorrect, our policy is simple and fair: the item must be returned and inspected before any refund can be issued. To date, no return request or verification has been completed for this order. We remain ready to resolve this professionally through our support team and encourage the customer to complete the standard return verification process so the issue can be addressed properly.
“I placed the order on December 23, and it was supposed to be delivered within 2–3 business days, but on January 5 it was refunded because the item was out of stock.
By Дмитрий Ф.
Response from Maya USA INC. - GOBEKUSA· Feb 10, 2026
We understand how disappointing this situation must have been, particularly with an order placed during the late-December holiday period when demand and inventory movement are exceptionally high. In some cases, stock availability can change rapidly despite initial order confirmations, resulting in cancellations and automatic refunds. Your feedback has been noted, and it helps us continue improving inventory visibility and communication during peak seasonal periods. Kind regards,
I placed two orders. You accepted both, shipped one and informed me many days after I placed the order that you had cancelled one order. Now it’s too late to get it for a Xmas gift.
By Dennis M.
Response from Maya USA INC. - GOBEKUSA· Dec 27, 2025
We understand how disappointing this situation is, especially when an order is intended as a Christmas gift. During the holiday season, order volumes and inventory changes can create unexpected challenges, and we regret that this impacted your experience. Your feedback has been noted, and it helps us improve how we communicate and manage orders during peak periods. Kind regards,
