Goal ZeroReviews of goalzero.com

My Yeti 3000X developed an intermittent COLD error that prevents it from charging. I contacted Goal Zero on August 23 and, after all three resets, a firmware update and several diagnostic checks, the problem remained. The unit is out of warranty, and I made it clear that I was NOT asking for a free replacement. I was perfectly willing to pay for a repair. Customer support was extremely slow, often taking around a week or more to reply just to ask for another piece of information. After more than FIVE WEEKS, Goal Zero finally told me that they have no certified repair centre in Spain — OR ANYWHERE in Europe — and simply suggested contacting the shop where I bought it. They then closed the case. For such an expensive product, having no paid repair option in Europe is bad enough. Taking five weeks to tell a customer this makes the experience even worse. I wish I had known this before buying a Goal Zero product.

Safety recall they couldn't care less about on the Yeti 3000X. I will NEVER buy another Goal Zero product as long as I live. They have ZERO customer support. The have ridiculous hours. Worst customer service imaginable.

Terrible customer service – not honoring warranty after sending me a nonworking battery. They want me to pay $100 to ship it back and have not responded to countless emails. You cannot get them on the phone either you are put on indefinite holds and then prompted to leave a ticket to which they do not respond. They do not call back despite leaving your phone number either. This is two goal zero batteries, 1500 X that I currently have in my possession and neither one work. They do not charge. The first one is three years old, but has not worked properly since I first got it. We are still in the process and it’s been over a month of back-and-forth with no assistance provided. I really wanted to like them and was even about to purchase the super large capacity one, but I would warn you take my advice and stay far away from this company.

I have had a yeti 500x for a little over 2 years and have used it twice. On both occasions it will not keep a charge after being unplugged from the wall. Now it will not even take a charge. Customer service tells me it's out of warranty. Nothing but a doorstep.

Goal Zero ist der ein großer Scam. Kostet viel, verbraucht viel, kann nichts und Support ist quasi nicht vorhanden. Ich habe einen yeti 1500x und war anfangs relativ zufrieden. Dann habe ich einen yeti link gekauft um den Speicher zu erweitern. Tja der link war Teil einer Rückruf Aktion. Ich hatte also den link ohne Kabel… Verkäufer wollte nichts davon wissen und Goal Zero meinte: selber schuld das du den gekauft hast. Paypal wollte auch nichts wissen. Also 300€ für die Mülltonne. Dann den zweiten link gekauft. Mit Kabel, funktioniert….. aber der yeti lädt nur von der Batterie in den yeti, nicht umgekehrt…. Steht auch nirgendwo…… also alles in allem habe ich einen Haufen Geld in ein amerikanisches Unternehmen investiert und habe nun gar nichts…. Vielen Dank!!!!!!! Nie wieder

You took my money and still haven't shipped my package. I purchased a 1500 yeti battery bank from you on June 4th. It has still not shipped. I have reached out to support and have had a terrible customer service experience. They take over 72 hours to respond, only to come back with an automated response. This is illegal to take someone's money and not provide the product.

My briefcase 200 watt solar panel developed a quarter sized burn (shore circuit) on it. To their credit Goal ZERO replaced my first solar panel after warranty, However the second one now has created another melt that has reduced my 200 watt panel to only produce 21 watts of power. My very old Boulder 30 panels provide much more chagrining capability.

Service client post garantie. Nous avons acheté une batterie Goal Zero Yeti 3000X sur Galaxus en Suisse pour un montant de 2000 CHF. Celle-ci est tombée en panne une semaine seulement après l’expiration de la garantie de deux ans. Galaxus indique ne rien pouvoir faire et ne propose aucune réparation, même payante, alors même qu’une prise en charge gratuite était encore possible une semaine avant la panne. Par ailleurs, Galaxus n’est pas en mesure d’indiquer un service client en Suisse et renvoie au constructeur. De son côté, le constructeur Goal Zero renvoie vers le détaillant. Cette situation de renvoi mutuel est inacceptable. Après insistance, le service Goal Zero me propose de la renvoyer à Bergen op Zoom aux Pays bas. Pour une génératrice de plus de 30 kilos cela n'est guère envisageable depuis la Suisse. En l’état, le service fourni n’est pas à la hauteur des bénéfices réalisés grâce à la vente de ces produits, d’autant plus que la fiabilité de ce modèle pose question.