Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
463 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
go2bank.com is listed under Banking & Money.
go2bank.com (go2bank.com) has 463 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
463 approved reviews, newest moderated first
Go2Bank, is becoming worse. They charge for “Out of Network” ATM fees, even tho I went to an ATM that was A No Fee ATM. I looked on the website for in network ATMs… and you can barely find one. More Cash deposit places than ATMs. And, I guess they don’t partner with @711 any longer as an “In Network” ATM!
By Timothy H.
I haven't used my account for a while and they blocked my account. I can't get on my app or talk to a live person. They say that they having technical problems. I will be filing charges with my lawyer for identity theft
By Jeanette W.
THEY DO NOT ANSWER! NO CUSTOMER SERVICE. They charge a monthly fee, not disclosed! No help provided at all! Scam and Fraud
By Jerri C.
Be careful. It seems that this bank does not take fraud very seriously. I have never requested to open an account with them but somehow received a debit card in the mail from them. I called them in order to report the fraud and provided them with the information that I knew they already had (name, address and card no.) but initially they would do NOTHING!!! and simply disconnected the call. Called back again and was disconnected as soon as another human being answered the phone. It took a third phone call to for the person to actually register the fraud and block the account (so she said at least).
By David
The app wouldn't log me in
By Joseph D.
The worst customer service based in India. They ignore what you are saying kept declining my transactions and I had sufficient money in my account. Requested to speak to a supervisor and the agent refused. Called a second time requested to speak to a supervisor and supervisor came on the phone and ask me for my last name then to spelled it. Then he said you are not giving me the correct information ignore what I said and hang up. Will be closing my account after this. This card sucks
By Vilma Valladares C.
If I could take stars away, I would. Worst experience I’ve ever had. They had to freeze my account and send a new card every time there was a fraudulent purchase. Like 10 days I couldn’t use my money unless I went to Walmart. And even then $200! Do NOT use this joint
By Jennifer J.
For this bank card to be prepaid it has the most fees for things that other cards don’t. All this card does is take your money and keep it. There is no one to transfer money to any other account but ApplePay and for that they charge you a fee. Not the same fee every time but a different fee each time sometime up to $15. I don’t like this prepaid card because of that.
By Evette B.
