GNCReviews of gnc.com

I asked my brother and sister on what are their secret in staying slim and fit though I havent seen them doing routine exercise, especially my sister where she normally have big belly, but now saw it was flatten. They both shared to me that Barley and Turmeric of GNC is their secret. Now bought 3 bottles😀 to give it a try☺☺😉.

I ordered several products online with a $20 discount for ordering over $100. I immediately got a email saying all the products were not available, so they cancelled my order and autoproduced a new order with the available products, with NO discount. I called to cancel immediately and was told they couldn't cancel any orders. I had to go thru the process of disputing the charge on my card. Also, once you are on their email list its almost impossible to unsubscribe. The unsubscribe option conveniently for them has no button to finalize your selection. I chatted with three CS agents all of whom said I would be unsubscribed and yet still getting the emails. I finally called a CS number on their corporate page. She told me she unsubscribed me. We shall see tomorrow. Its a shame because their products are good and mostly at good prices, but the CS is pitiful.

Ordered 2 products online 8.1, showed in stock. GNC canceled order same day due to not knowing when back in stock. Asked why they let me order, was told going thru transition and site was not updated. Then found out they are bankrupt. They never notified Paypal of cancellation, even thought they insisted, and blamed Paypal. They said Paypal was having issues with releasing holds. On the phone for many days, they insisted they did, Paypal said not. Took 30 days, then Paypal released the hold. Been a customer since the 80's. I'm done. Would give them zero if I could. They should have left things alone. It wasn't broken and didn't need to be fixed. They do not take care of their employees either. Talked in length to a store associate and was horrified. The company is very greedy.

Last time my mom order my non flush niacin vitamins and they denied the right house address when they shipped it to the wrong place and at this time my mom made a complaint about the right amount of niacin vitamins and they denied the responses to us. We will never use GNC anymore. The company will be ashamed and the consumers shall throw all employees out and hopefully GNC should be going out of business anytime soon!!!!

We've been GNC customers for 15 years. They don't care. They shipped us a second $150 order days after the one we actually placed in 7/2020. Now we can't get a prepaid shipping label to return the second order. We actually did take the second package to a FedEx drop expecting it to return but it was routed back to our house. They want us (we're nearly 70 years old) to drive 2 hrs round trip to return to the unwanted package to a GNC store. Or pay FedEx charges. To add insult to injury the customer service reps will hang up on you. You can read accounts of others having issues with their ordering infra structure yet they expect the customer to be liable. It is truly frightening to consider consuming products claiming to augment your health when their attitude toward customer care is so shallow. Causes one to wonder if they truly care about the quality of their products.

I prefer them over amazon due to quality and followup in case there is ever an issue. I even got my money back once from a supplement that was clearly not as advertised.

I needed some Isopure Protein Isolate. I use the zero carb unflavored. I usually order this from Amazon, but I waited too late and had to find some local. I knew I would pay more at GNC but I needed it that day. I didn’t notice the price, I used my debit and didn’t notice until I was out the door. Bad on me. Highway robbery! Two six ounce bags - $85!!! On Amazon I pay $19 a pound. GNC I paid $85 for 12 ounces. I was still in the parking lot so I went to return it. Nope. All sales are final. No returns. I sincerely hope COVID-19 drives them out of business. They DESERVE to be run out of business. I will never set foot in a GNC again. I wish I could give them a minus 10.

If i could give 0 stars, or a negative rating i would. I ordered some vitamins from GNC.com, but I didn't realize that when i made that purchase, i was enrolling in a monthly subscription. Once i discovered this, i tried to call their corporate customer service number to cancel, and I was advised that subscription orders cannot be cancelled after being "processed" and/or shipped. The CSR told me that i could return the products to my local store once received, which clearly was a lie. I attempted to return the order to 3 local stores, and they all had different excuses. 1 store said they were a franchise location & couldn't accept returns for online orders, the 2nd store said they couldn't take any returns due to Covid (even-though every other store in this area rolled back their return restrictions in June), the 3rd store didn't even allow me to enter the store when they saw i had items i wanted return. I believe this is just a huge ploy by GNC to rip people off during the pandemic. They're going through bankruptcy, so they promise unsuspecting online shoppers 10% off, and in the very fine print it states it's contingent upon you enrolling in auto delivery/subscription. They then charge you 2 days earlier than the auto renew date that's established, so by the time you get the e-mail notifying you of your "upcoming" order and try to cancel you can't because its already in "Process" status.Then lastly, they make it nearly impossible for you to return the product.1 rep tried to tell me that the return exception applies to NJ only, and that i could try driving out of state. For what???! As someone who works in retail, at a major store that ended their return restrictions in June as per state guidelines, i know what he's saying is BS. Please save your money and do not support this sham of a company. It's not by mistake that they're going through a "financial Restructure" . Please don't waste your money, and most importantly your time. Now i have to pay an additional shipping fee to send this crap back since they don't even provide return labels. Oh, and their website says it may take up to 30 days for my refund to be processed. Buh Bye GNC! Your company lacks integrity.