GNCReviews of gnc.com

I was a Pro Member last year, but now I actively no longer use GNC. I've sough support several times over several issues, such as only recieving 1 Pro Box in an entire year, and only recieving 1 flyer in the mail about a sale/pro days. Furthermore their support on the email and phone to help were inefficient, and lacked any reasonable help. Thirdly, when I went to the local GNC's and a product was sold out I asked for when the restock would arrive, or if I could be notified, yet that was too difficult. In summary, I paid to be a pro member, and all I got was a flyer in the mail, and a box with some cheap bands and two packets of 1 serving samples that aren't even enough to test the product.

NEVER order again! Don't waste your time and money at GNC!! This is what happened to me: After I ordered online yesterday, I got an email informing me to pick up at the store. 1. They never informed me there was something they didn't have enough inventory. Otherwise, I wouldn't have been there (wasting time to pick up). 2. After they made this mistake, I showed the man in the store the email "Your order is ready for pickup!" and told him there was a mistake since the items in the bag didn't match with my order. Then, he just told me in a rude way "go to call the customer service". I said, "this is caused by GNC, not me. It should be your job to contact them to find out what is the issue". Then, he went away and didn't apologize for any inconvenience caused by this. 3. Then, I decided to cancel the order and contact customer service to cancel the order. The person replied "I have submitted a request to attempt to cancel your order, this is not a guarantee"! It is ridiculous that I ordered it yesterday, and I cancelled the order due to their problems inside GNC, and then they said they couldn't guarantee the order could be cancelled! 4. After I argued with them, they revenged me and didn't give me my refund and the customer service staff cheated me multiple times and told me they already released the refund to me and it was due to the bank's fault that the bank has been holding the money. Robbery! 5. They wouldn't give you your reward points automatically for stuff you purchased, unless you contact the customer service, and then they will add it for you. Be CAREFUL! Due to the facts, I WOULD NEVER trust their products. Just look at the poor management and poor customer service! Will you trust a business like this? They are a group of cheats!!! I wish I could give a ZERO star!

Store near me is great, always has my products in stock

No items arrive. No refund. No reship. I got a video to prove that no one delivered.

I went to GNC to get my vitamins and Protein. they are always kind and they have what i need. Not bad..

Horrendous customer service online and in-store. No wonder this company is shutting down and declaring bankruptcy. It is a good thing for all of us.

Their vitamins started to cause me panic attacks!!!! it started with just one nerve on my arm hurting turning to all of my muscles spasming and causing me hardness to breathe after one month!!! Now after 3 years later I still have symptoms and will have to take antidepressants for next year to balance out my brain hormones!!! Now i experience constant panic attacks, all over muscle pain, nerve pain and gastritis, vomiting, inability to eat anything.Worst customer service ever!!! I sent request but no reply, I demand refund for vitamins I bought and payment for all my hospital bills caused by you disgusting vitamins!!!!!

I ordered from GNC on January 2..once they shipped my item they changed the delivery date 3 different times. My package was suppose to be delivered January 7. I received and email staying that my package was delivered ( January 6) at 1:05 p.m. I work from home and never seen the fedex truck come by. So I check around my apartment complex and it's no package. I call fedex and the lady got smart and told me to contact the shipper which is GNC. I proceeded to contact GNC and explain my situation and the rep told me that basically it's nothing they can do about my package either re-ship it or refund me my money. At this point I'm pissed because nobody is telling me where my package is. All he kept saying is I'm sorry ma'am over and over. And offered me 150 points which equals 5 dollars. What can you buy in GNC with that. I asked to speak with his supervisor and he tells me that it's nothing his supervisor can do and refused to get him. So I had to tell him that I'm a supervisor so I know he is lying. Two seconds later his supervisor is now available lol. His supervisor was very rude and wouldn't let me talk. He tried to tell me that the package is probably lost in transit. How is a package that says delivered lost in transit. So after going back and forth with him explaining that I want a refund and my package re-delievered. He started with the I'm sorry crap at this point I'm ready to reach thru the phone. I will never ever order or give GNC another one of my hard earned times. I hope the company goes bankrupt their customer service is the worst.