gmpartsdirect.comReviews of gmpartsdirect.com

Customer service will not respond to even a simple request. They create a support ticket to make you think they are actioning the issue (which in my case was a simple one). Do nothing for 10 days then close the ticket! Don't bother phoning either, no answer .... ever! I would rate this company as the worst I have dealt with.

I was in a hurry on 4/11 and should have called first to verify customer service was real. Instead, I checked to see if they had a phone number then placed order. After 7 days, I checked my order for status and there wasn't any. So I: (1)cancelled the order using their customer service email, (2) cancelled order on the site itself, (3) called the number on website and as prompted left my name, phone # and order # and cancelled that way. Today, 4/27 I received notice that my order was pulled and USPS number assigned. Called again and was prompted to leave message. Way too much time wasted. Now I will have to work with my credit card to get my money back.

Ordered a part that was in stock at many vendors. Waited 20 days and no part. Sent an email asking for status, but no response. Waited another week and reached out again. Again no response. Terrible vendor. Spend your money somewhere else. ANYWHERE else, actually.

I have been e-mailing this company for weeks now to get a response on my order and to date, absolutely no feedback whatsoever. This company is not ready to do business. No one should treat customers who are the reason why they are in business in the first place that way.

Ordered a Camaro part, however by the time it arrived I had already fixed it. It took a while for them to ship it although once it shipped, the shipping was fast. Their website says that returns are done through their support portal so I opened a ticket and sent an email. My email went unanswered and my support ticket was closed with no response. I understood that I would have to pay for return shipping so that wasn't an issue. Wish I had read reviews before ordering.

1. Have received a batch with missing item. After a week got respond wether I want a new item or refund. I've told them that I have already placed a new order with this Item week ago. Please to send it ASAP, but again waiting for a week with no answer. 2. Another issue, got wrong side of item. Again not answering emails.... 3. Asked for invoice. Took 2months and 20emails to get it.... Horrible company. Please be aware, they are erasing bad reviews in their webpage.

Horrible company that marks their parts down a dollar or two to appear cheaper than any other OEM part seller but then makes it up 500% on ripping you off with shipping BIG TIME. I saw everyone raving about this company on some Chevy forums so I figured I’d order from them. You tell me if you think a order under a pound NOT EXPEDITED or overnight should cost almost 40 bucks. I started adding one part at a time on a test order and their scam starts cranking up the shipping after the second part, and mind you these were rubber Orings- basically light as air, so they don’t base shipping on the actual weight. I weighed the box before I opened it on my postal scale and priced shipping at both fedex and ups, back to their address and it was 2/3rds cheaper. Don’t be fooled by the smoke and mirrors you Chevy owners, this company plays the shell game with look over here at our cheaper parts while their other hand picks your wallet. And also the order was shipped missing items and I got no sorry or apology after sticking it to me on the ride then shorting the order. Oh and my order was about 5 items bigger that they didn’t tell me they couldn’t get those parts till after they got my money and calculated the ripoff shipping and when I inquired about the total shipping charges calculated on my original order to reflect the items they couldn’t supply, nope can’t do a thing because the system figures the costs even when I said you can’t even get half the order, nope no help. At this point I would have had to cancel their antiquated order and start over and redo the entire thing. And by the way they don’t stock anything so you better be prepared to wait for their factory order to arrive to them which takes weeks. NEVER AGAIN and you’ve been warned. No need to let gmpartsdirect.com know about this review, they couldn’t care less

Beware of unscrupulous return policy. Return policy requires a VIN # when ordering parts but ordering form does not provide a place to enter it. That is a trap. Company will not respond to me or local BBB office. Stay away. Deal with a reputable company.