Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
252 reviews
GLS CanadaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At GLS Canada, we connect people and businesses across the country. From parcel and freight delivery to warehousing and logistics, we provide dependable shipping solutions that support growing businesses nationwide. You can count on GLS Canada to deliver with care and consistency..Chez GLS Canada, nous connectons les gens et les entreprises d’un bout à l’autre du pays. Que ce soit pour la livraison de colis ou de fret, l’entreposage ou les solutions logistiques, nous offrons des services fiables qui accompagnent la croissance des entreprises canadiennes. Avec GLS Canada, vos envois arrivent en toute sécurité et à temps.
GLS Canada (gls-canada.com) has 252 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
Showing 242 reviews with 1 star · Clear filters
Package said delivered but it was not and this is not my name on the proof of delivered, this is the 2nd time inside the last 7 month plus last summer they left the package at the door witheout using the door bell and the driver have sign my wife name, this is illegal. Just lost my money and my time. This is the wrost company ever.
By Daniel R.
tres mauvais service aucun retour quand t appel il racroche :(
By Kevin L.
Who is running this business? What is wrong with you people? I have never seen so many fumbled deliveries in my life. Over a year ago, they "LOST" my eyeglasses. Now this year the company that I ordered from, to my horror uses GLS for their deliveries. I finally received 1 pkg (after 3 weeks) but 2 other pkgs are either "lost" or they refuse to work with us to have them delivered. HORRIBLE service - I would never recommend this company. UPDATE one pkg just delivered… the other is still LOST 😡
By Laurie M.
Booked a business to business parcel service between Dartmouth, NS and London, ON on 14/01/2025 with an expected pick up on 15/01/2025. Everything looked good at my end but received a call to say they needed receiver information? Finally got through the long hold and gave them what they needed even though it was on computer generated label; assured parcel would be picked up on 15/01/2025. Not collected on 16th - rang again and assured during the 3rd call around 3 PM, 17/01/2025 it was booked for pick up before 5 PM. The parcel is still sitting at my store and no one answered the phone between 6:50 PM - AST - and 7:05 PM AST to tell my why. The pickup has been cancelled and the service handed over to a more reliable company. I have now stripped them from the roster of regional and national services we use.
By Cathy B.
Worst service I’ve ever seen!!! Only 1 attend to deliver, left a note saying to call to make delivery arrangements and no one picks up the phone. Been waiting for over an hour and really need this package.
By Kim D.
The worst ever. I dont even know what to do. A 200$ package LOST somewhere! Im trying to call them.. its been more than 1h of waiting on the phone.. and nobody is answering my emails... the package was suppose to be here at 10h am this morning. But nobody was at the door... nobody knocked... but in the web site where you can track your package, it's weirdly signed by a dude name Slvain (written like that) at 5h am in a parking lot.... like... what's is happening ?
By Stephanie
GLS tracking services is the worst ever tracking service i had experience.It’s like they just threw a SH*T in our porch. My parcel was super wet they didn’t even care if it will get stolen or not.
By Jocelyn P.
Absolutely horrible company. Tracking has not been updated in over a week, and their customer service is 0 help. They tell me it is a weather delay... in my own city. We have had 0 weather events since they've had my package. I would literally give 0 stars if I could. Company is now refusing to refund my money since the tracking still says "in transit." I am now out hundreds of dollars because of this crap shipping company.
By Ja
