GLS CanadaReviews of gls-canada.com

0 or no stars. This company is the worst I had experience. The delivery is ass. They do not delivery on wkends if your delivery did not make it end of day and no update on tracking in sat and Sunday and when u call they don’t take complaints and the customer service rep was sooooooooooo RUDE

Left a notice on my door stating that an delivery attempt was made on the day prior to the notice being left. Multiple attempts to make arrangements via phone and email to pick the parcel up or rtequest a second delivery attempt met with no success at all - spent up to an hour sitting on hold. Would give a minus 5 if that were possible. Worst courier service I have ever encountered!

J'étais absente lors de la livraison (personne m'a avisé qu'ils livraient cette journée) Ils ont laissé un avis de les rejoindre. J'apelle et la personne me transfert mais la ligne se coupe chaque fois et l'attente est vraiment longue. J'ai essayé par courriel aucune réponse. Sur leur site avec le suivi je ne peux meme pas avoir un adresse pour aller récupérer mon colis. Je commande régulierement en ligne et j'ai jamais eu de difficulté avec les autres compagnies de livraison. Tres mauvais service.

"Attempted" to deliver my package twice but they don't call, buzz, or indicate a delivery in any way. I was finally left a delivery slip with "instructions" to arrange my own pick up. You think I can get through to them? Nope. What a god awful joke of a company.

I'm not sure why they even bother asking for an address to deliver a package to. I sent a birthday present (including cake) to my son. It arrived in his city the next day, and "things didn't go as planned" so it went to the depot for delivery the next day (in other words, the driver didn't deliver it for no apparent reason). The next day it went back to the depot because the "postal code appears to be incorrect." The package then sat in their warehouse for the next 4 days, because it was the long weekend and they don't answer the phone on weekends or holidays (I gave them the day on Friday to deliver it). When I spoke with customer service on Tuesday afternoon they told me one of the digits on the postal code was wrong, which I honestly don't believe, although I also could see it being true. Regardless of that, they made no effort to deliver the package when it arrived, no effort to confirm the address with a simple google search when they decided the postal code was wrong, no effort to phone the receiver, no effort to call me as the sender to confirm the address (with two full working days to do so), and as far as I can tell my package would still be sitting at their depot when hell froze over for all the effort they have put in to make things right. Now imagine if this was an important mechanical part, or a contract, or a legal document, or anything other than a cheesy birthday gift and cake. As frustrating as this is to me, I can't even imagine what the ramifications would be like if there were consequences attached. Having said all that, the person I finally spoke with at customer service seemed like they genuinely wanted to help me (once they stopped trying to defend the company), and hopefully the package will finally be delivered (a week too late), although I doubt the cake will be edible anymore. In short, DO NOT USE THIS COMPANY. Looking at other reviews it almost feels like beating a dead horse. Believe all of us...pick a different company.

If I could give 0 star, I would. This courier had me calling from 1 place to another, then the other number they gave me would connect me to a person who is always not available. Their tracking is useless, you cannot see when it will arrive. Then they will tell you it's with a local partner who will deliver it for them, ask you to call them. The third party will say, "oh it's not with us. It's still with them, they always say that." And just like that, you're lost like your freakin package. Who knows where it is? They don't know, the third party doesn't know. Am I supposed to know? It's really fcked up.

Order tracking was useless, delivery time advanced all morning every 15 minutes then went backwards. Order was dropped off at main entrance and driver refused to help a 70 year old take a 90 lb package to my door.

Not a good carrier. Can not be trusted.