Glow RecipeReviews of glowrecipe.com

I got a notification saying the package was delivered but it was not. I contacted glow recipe and at first they were very responsive and told me to check with the neighbors (seriously?) and that they would put in an investigation with usps (what decent company uses usps?). Someone (usps or someone else, who knows) banged on my door and scared me half to death one day and drops off an opened box with less than half of my order inside and what was in there was opened or otherwise tampered with. I have highly sensitive skin, but even if I didn’t, no one should put opened skin care products on their face. So I responded to glow again and they suddenly stopped responding. I sent four email and it’s been one week since I told them the damaged box was dropped off, and still nothing. I filed a claim with my credit card company since glow recipes customer service is unreliable and unresponsive. Total scam. Do not buy. Update: might have considered revising my review had glow recipe taken ownership. But there is no apology in their response here. The comment below is completely passing off the blame onto ME for putting in a claim with my credit card due to glow recipe not responding to my emails for over two weeks. I placed the order on 5-6. I messaged that the box was finally delivered damaged with items missing on 5/29. Glow recipe responded on 6/13 and said that they were sorry and accepted responsibility for the chargeback. They did not offer to re-ship. This took over a month to resolve. You will not be passing this blame to me, when this was entirely due to your lack of communication and responsiveness to the situation. Oh, and I added a snip of the email chain as my profile pic so the timeline is clear. Update 2: I’ve had a chance to read through their other responses and this seems to be the general attitude of glow recipe. Blame everyone except themselves. Mistakes happen and can be resolved and forgiven, but this attitude is not doing them any favors. You were wrong. You managed the situation poorly. You need to take ownership.