GlokoreReviews of glokore.com

Response from Glokore· Nov 25, 2025

I'm sorry to hear about the unauthorized charge and your frustrating experience with our customer service. A detailed explanation on how the case was handled should have been provided to you. If you're not satisfied with the response, please reply back with more details so we can investigate further.

Response from Glokore· Nov 25, 2025

We’re really sorry for the unwanted mystery box and the delay. Our support team is working through a high volume of emails right now. You’ll get a personal reply as soon as possible – we’re on it. Thank you for your patience!

Response from Glokore· Nov 25, 2025

Thank you for taking the time to share your experience. We are truly sorry for the frustration this situation caused, and we appreciate the opportunity to address it. First, we want to clarify that add-on items such as mystery packs or VIP memberships should never be added without clear consent. We’re glad we were able to promptly refund the unwanted charges, but we understand that the issue should not have occurred in the first place. Your feedback is helping us review and improve our checkout process to ensure this does not happen again. Regarding the cancellation of your order and the interaction you had with our support agent, we sincerely apologize. You should always be treated respectfully, and your concerns should be handled professionally. We’re currently investigating this internally, both to understand what happened and to make sure our team members follow proper customer-care standards at all times. We also want to assure you — and any payment partners reviewing this — that we take claims of unauthorized charges extremely seriously. When a customer reports a charge they don’t recognize, our policy is to work with them to resolve it quickly and transparently, not to penalize them. If any action taken on your account was in error, we want to correct that. Even though you chose to purchase elsewhere, we are still here and ready to help if you would like us to review your account status or assist with anything further. Your satisfaction and trust matter to us, and we appreciate the chance to make this right. Thank you again for your feedback, and we wish you the very best.

Response from Glokore· Nov 20, 2025

I'm so sorry for the frustration – that mystery box should never have been added, and the delivery experience sounds awful. Please contact us back on [email protected] with your order number, and we'll fix everything right away. We’ll make this right – just shoot us a quick message and we’ll handle it immediately.

Response from Glokore· Nov 20, 2025

I'm really sorry to hear your mask is having charging issues – that's definitely not the experience we want for you or your mom. Please email us directly at [email protected] with your order number, and we'll get this sorted out for you right away – whether that's a quick fix, replacement, or full refund. We’ve got your back! Just reach out and we’ll take care of it.

Response from Glokore· Nov 17, 2025

Thank you so much, Livia! We're thrilled we could fix it so quickly for you. Your kind words mean the world to us!

Response from Glokore· Oct 31, 2025

Thank you so much Rosemary for taking the time to share your experience! We're delighted to hear that Denzel was persistent, patient, and kind throughout the process. His thoughtful questions clearly made a real difference in guiding you to the right solutions. We truly appreciate your feedback and are thrilled your issue is fully resolved!

Response from Glokore· Oct 31, 2025

Thank you, Lexi, for this wonderful feedback! We're thrilled Denzel picked up right away and resolved your issue on the spot—first-time magic! 😊 Your kind words mean the world, and we’ll make sure he hears them. Well done to you for the glowing review!