GlockstoreReviews of glockstore.com

What a joke of a company!!!

I originally ordered 3 Double Diamonds +6/5 extended mags in blue. I decided to change the color scheme of my gun and reached out to the Glock Store to let them know I wanted to change the color to black. The representative said, no problem, but they needed my permission to cancel the existing order. I told them no problem because I really wanted them in black. The representative never canceled my order and I received the blue mag extensions that I didn’t want. Now I have to go through the trouble of sending them back and waiting once again. After all that I’ve decided to keep the blue one, but I will never shop at the Glock Store again because they have terrible customer service.

I recently purchased the OEM Glock +2 magazine extension with insert from the Glock Store. it showed them to be in stock on the website so I purchased enough for each magazine I had for my Glock 26. Two days later I get an email from them saying that they are sorry that after updating their inventory they do not have them in stock. And that they would put a hold on my Payment and would charge me accordingly to what is in stock as it comes in. And if it should take as long as 30 days or more they would get back in touch with me and let me know. So why charge me for something you don’t even have? To me that’s very similar to stealing in a very polite way. If there is such a thing. I asked for a full refund and they did oblige without issue. it was my first experience with them but it certainly left an impression on the chances of me doing future business with them

Do NOT order anything from this company. They do not update their website with availability. So you waist your time placing an order, expecting it to be in stock and shipped. After they charge your credit card for almost the full amount, they notify you the items are not available. And it says after 30 days, they would have to re-charge your credit card. Problem is, they've already charged you almost the full amount. Happened to me on the last 2 orders. So now you have to try and contact them to get your money back. Forget about calling their 800 number. It will leave you on hold for 20 minutes and then disconnect. There's a recorded message with the Covid excuse, which basically means in 11 months of Covid, they haven't figured out how to answer their phones or update their website with availability. It's insane that they think it's OK to mislead us and hold onto our money, while they fail to get theitems in stock. Then they expect us to put in more effort and time to get our money back.

Glockstore has been taking a lot of hits lately but much to do with stuff connected to COVID and public health edicts. I've had trouble with the web site from time to time to place online orders. In spite of many difficulties, their customer service folks more than make up for the glitches and "Brian" was a perfect example of "customer service". Not the first time I have worked with Brian. He is my go to sales person for everything I need. Once again, I had problems ordering online but was able to reach out to customer sales. Within 24 hours Brian got right back to me and quickly solved the problem and got what I needed. You just have to push past the other crap the Glockstore cannot control. I have been a loyal customer of Lenny's store and will continue doing business with Glock Store because of folks like Brian. His people make all the difference and I'm thankful for their help. Glad to see Lenny is heading to TN and bugging out of CA...their HUGE loss. Just like MAGPUL jumping to WY out of CO. That's what happens when you turn blue. Good luck folks!

I really wish I could give them zero stars. I placed an order over a month ago, and have been patient and understanding of the limitations brought on by Covid. They charged my card for the parts I ordered the next day, but haven't given me any updates. I've contacted them multiple times with no response. They don't update their inventory online. If something is 'In Stock' on their website, don't actually plan on it being in stock. They don't even accept cancellations via email or chat, and their phones are always "busy." What a scam.

Ordered a complete upper slide in August 2020. It’s January 2021. I’ve emailed and called them countless times. Zero response or cares but they happily have held on to my $600. I had a lot of great orders before COVID. Glockstore is no longer trustable sadly.

Why sell things that are out of stock with no foreseeable restock in the future. It’s been over 2 months since I’ve ordered a Glock OEM trigger, a mag resealed spring and mag release. I’ve contacted you several times and all I get it “we’ll send it as soon as it’s restocked”.. Also, there’s no way in knowing what is and what isn’t in stock so you’re playing roulette when you place an order with this company. You might get your order in 2 week, 2 months or never.. Good luck to everyone that orders something from Lenny..