GlobalhotelcardReviews of globalhotelcard.com

Iako sam morala otkazati smještaj zbog nemogućnosti dolaska na mjesto odredišta zbog olujnog nevremena, nisu mi izašli u susret za izmjenu datuma Neprofesionalni su i zaobiđite ih u širokom luku.

As many have stated, DO NOT WORK WITH THIS COMPANY. The prices for the hotels are significantly more. The customer service is horrible.

I cannot believe that such a website even exists. I was never able to using, it never works properly. How can a company launch such a product that is impossible to use?

100% SCAM! Had an issue with a booking so tried the customer support page which listed two different phone numbers to contact for help. Both numbers lead to Expedia customer service who won't touch anything to do with Global Hotel Card or any of their reservations, despite Global Hotel Card listing these numbers on their own customer support page! Was only left with email option, not great if you need on the day assistance, and turned out that was equally abysmal. They told me, in writing, if the hotel agreed to cancel without charges they could process a refund. So I went ahead and contacted the hotel who happily cancelled my reservation with no issues, charges etc. I sent all this correspondence to Global Hotel Card, as per their direction, and guess what!? NO RESPONSE! They've legit done a runner with my money and there's no way to contact them to dispute their terms. Surprising to see scam companies still being able to operate in the UK.

Hands down the WORST 3rd party hotel booking platform. Ancient website that works maybe 1/5th of the time. 24hr turn around for customer support which is email only. Hotels are MUCH more, the same hotel on ANY other website is going to be at least 20% cheaper. DO NOT REDEEM OR BUY THEIR GIFT CARD, YOU WILL REGRET IT!!!!!!!

I am going to take legal action, but essential this company is scamming people. I bought a gift card that didn't work (if you read other views many other people have had the same issues) and I contacted them after having technical problems on site, so I couldn't complete my booking and now they are refusing to issue a refund even though their troubleshooting steps didn't work.

Do NOT buy this gift card. If you have any issues there is essentially zero customer service to help out (sorry but an email account that takes 6 hours to respond doesnt count!). This company is awful. I'm going back to my company's rewards program and going to petition that they remove this as an option.

If I could give 0 stars I would. Firstly the website looks like it comes from the 1990’s and it has the functionality to match. For example, when searching for a hotel the ‘view map’ feature has never actually worked on my screen. As a prior reviewer said the costs are always SIGNIFICANTLY higher than other booking sites, which would be easier to accept if the experience of booking with them was smooth and the customer service was exceptional- as it stands it’s a rip off. I have had an issue with a booking and it turns out the only way for me to contact the agency is via email. It has taken two weeks of back and forth communication where responses take days and not hours, and I still do not have a resolution. I’m due to stay in 5 days and as it stands I’m quite convinced I may actually lose my money (~£150) as a result of this slow service.