I didn’t even use it I randomly logged…
I didn’t even use it I randomly logged in and found a spot that the alert didn’t even send to me.
By customer
Response from Global Entry Spotter· May 9, 2026
Hey there! Apologies this happened, this is very odd for us. There are a few reasons this might happen, such as the interview being an hour into the future. Most people can't make appointments that soon, so we filter them out. We're conducting a full investigation into what happened here and why it didn't alert you. Regardless, we just sent you a full refund! Thank you for the helpful feedback. Safe travels!




