Global RokidReviews of global.rokid.com

Highly unprofessional. I can’t get a clear update on my products. Wish I’d bought Rayban Meta glasses now. They either don’t respond at all or they give contradictory information. I’m a seriously worried they won’t turn up for my international trip which I purchased them for so I can use the AI translation and directions.

Fraud company dont trust them. I have requested to cancel my order for 10 times already with only 1 time vague response. Pathetic.

Rokid customer service sucks and behave like a scammer. They will do everything they can to not refund you. It's a greedy Chinese company who is here only to make money. Avoid like a plague.

I wouldn't recommend buying the Rokid station at all ! The station i bought recently bought worked only once. Restarting, fully recharging, resetting nothing works. People had been trying to fix this issue for more than 2 years now. Basically no support from the technical team, and they are still selling the product.

Trotz mehrmaligem Schreiben (5x), wird mir keine Rücksendeadresse genannt. Es wird nur Rabatt angeboten, Hilfe bei Produkt. Das Produkt ist Mist, denn es wird sehr heiß am Kopf, sie wollen es nicht zurücknehmen.

I submitted an order but have yet to receive an order confirmation email. Following contact with their support team, I was informed that no such order exists. This situation is highly perplexing. The customer service I received was exceptionally poor, with excessively long response times.

Rokid ist anscheinend gar nicht gewillt, seine Produkte an die normale Kundschaft zu verkaufen. Anscheinend verkaufen oder verschenken die nur an Influencer. Ich hatte in den Black Weeks und Black Fridays bei drei verschiedenen Händlern das Rokid AR Joy Pack bestellt, eine Bestätigung bekommen dass das Produkt vorrätig ist und zum angegebenen Lieferzeitpunkt wurde die Bestellung plötzlich auf fadenscheinigen Gründen storniert! Der „Service Agent“ geht überhaupt nicht auf meine Fragen ein und erzählt Mist, was das Repertoire hergibt! Rokid hat wohl den Mund zu voll genommen und leere Versprechungen gegenüber seinen Unterstützern gemacht! Man sollte Rokid definitiv meiden!

I can’t give zero stars but I can tell you that ROKID are crooks and scammers. They have promised a full refund prior to purchase and for 3 months now they have given me the run around with lies, misinformation and excuses. They refuse to refund my money and claim that Kickstarter should do it. Well Kickstarter is not responsible for refunds, Rokid is. DO NOT SUPPORT ROKID. They have failed to ship Rokid Max AR lite in a timely manor and have zero communication skills. Backer 2469