Global RokidReviews of global.rokid.com

Major issue with receiving free promotional capsule battery. Lots of back and forth, company stopped updating me on my incomplete order. Meanwhile, in orientating myself with the tech wear, I decided it is uncomfortable, the display window on the exterior of the lenses are so distracting for a person who is looking at you wearing it, and the response time for the AI is slow and not ideal when using for translation. After considering the time I've already spent trying to fix the first issue, I've decided it's not worth keeping this inferior product as the have demonstrated how terrible their customer support team is. I reached out for a refund, declined their offer for up to 160 US refund to keep the glasses, and agreed pay for shipping costs to return the product and to swallow the duties and taxes I've already paid. No problem. Their response is that the Rokid "Team" decided that my issues were not considered acceptable and that they declined my request to return the glasses. Their posted 30 Day refund policy helped convince me to give Rokid a try. Luckily I've screen captured this false advertisement as well as their Canada Launch promotion for the free capsule battery. I will be reaching out to the BC Consumer protection department as well as my credit card company for an unfulfilled order.

Avoid this company! Unprofessional, misleading, and flat-out dishonest. I highly discourage anyone from ordering directly from Rokid. I placed an order on their German domain (Rokid.de), which naturally suggests to European customers that products are shipped locally with European standards. On their website, only a minor, non-essential accessory (the sunshade) was marked as shipping from China. A contrario, the main items should have been dispatched from a local warehouse. > To make matters worse, after contacting them about the delay, I received an email on July 10th explicitly claiming that my main glasses and the €100 charging case (which I purchased specifically as a cable alternative) were "already shipped" and that tracking would follow "shortly." It has now been a full week. No tracking number, no shipping confirmation, and complete silence from their support. Claiming an item has been shipped when it clearly hasn't is a flat-out lie to the consumer. They treat paying customers like supplicants rather than clients. If you want Rokid glasses, do yourself a huge favor and buy them through a reputable European distributor. Direct purchase from Rokid is a logistical nightmare and a lesson in how to be ignored after they take your money. Absolute disaster.

I paid over €500 for the Rokid Station 1 combined with the glasses. After three months of storage, the device refused to power on. The cause: I had held the power button for approximately ten seconds before storing it, to ensure it was fully powered off and the battery would not deplete. Nothing unusual. Extensive technical investigation revealed the battery was fully charged (4.4V, healthy). The Amlogic S905Y4 chip inside the device was alive and responding in USB Boot Mode (VID_1B8E PID_C004), meaning the hardware itself was perfectly intact. The bootloader had simply been corrupted by the forced shutdown — a known risk on Android devices, and something a manufacturer should provide a recovery path for. Rokid's response after multiple emails: "the operating system is not developed in-house, therefore we cannot provide firmware or flashing tools." This position is repeated three times, verbatim, regardless of how the question is framed. The firmware is not publicly available anywhere. Rokid's own download page no longer exists. No community firmware for the exact hardware configuration exists either. The result: a perfectly functional piece of hardware that is permanently unusable, at a premium price point, with zero support from the manufacturer. If you are considering purchasing Rokid hardware, be aware that there is no recovery option if your device bricks — even from something as routine as a long power-off. For a €500+ product, that is simply not acceptable.

Shop wirbt mit " 30 Tage risikofrei testen" . Ich versuche schon länger eine Rücksendeadresse zu bekommen. Bisher kein Erfolg. Die Kommunikation brach nach mehrmaligen schreiben ab, bisher keine Antwort mehr bekommen.

Rokid is a complete scam. They took my money and never sent me the product. They claimed my product was lost and had to manufacture it again. Well that was months ago and still no product.

I placed an order for prescription lenses and they got returned because rokid wouldn't send customs the proper paperwork that was needed. They want me to pay the shipping cost to reship them out. They keep saying it's not there faul the lenses got returned. Customer service is very bad they take for ever to get back to you. They try everything to not have to refund your money. I've been dealing with them for 4 months now. They said they finally shipped out my order but won't give any shipping information.

I've bought the Rokid AR Spatial for around 570€ back in December 2025, I wasn't really happy about this product so I've sent an email to their support to exercise my right of withdrawal. That's when things got complicated. We had a few emails back and forth just so I could get the return address (since the customer pays for return shipping). So, I sent the parcel to the address they gave me, but nobody picked it up. It stayed at a pickup relay for a week and was eventually sent back to me. I had already alerted them and provided the tracking link, but no action was taken on their part. I've spent three months trying to explain that I refuse to pay for shipping a second time. I've suggested they either send me a prepaid return label or refund the shipping fees I've already paid. To give you some context, they only reply to about one out of every three emails, which is why this is taking so long. They finally told me they'd refund the shipping costs once they received the item. So, I used a different shipping company (a more expensive one). I sent them the tracking link immediately, and they were notified by email that the package was about to arrive, but they still didn't pick it up. I even sent them a photo of the address on the first returned package, and they confirmed it was the right one. Once again, the package came back to me a week ago. I warned them two weeks ago that if the situation was not resolved, I would have to take legal action against them. Obviously, they still haven't replied. Basically, their customer support is a complete disaster. If you're not 100% sure about your purchase, definitely do not order from them.

Scammy bastards, they will treat you like trash once your purchase is made.