Global Travel PartnersReviews of global-travel-partners.com

We are a Swiss company (Genny Factory SA) and booked 7 rooms at TRIBE Düsseldorf for the REHACARE 2026 trade fair through Global Travel Partners Ltd (booking ref. 23556, total EUR 7,180). We paid a 25% deposit of EUR 1,795 by bank transfer. On 7 August 2026 we received a letter stating the company had ceased trading, could not fulfil our booking, and was "not in a position to issue refunds" for deposits already paid. Here is what we then verified directly with the hotel: our reservations existed and were refundable. Global Travel Partners cancelled them in the hotel's reservation system on the very same morning of 7 August — and the hotel's refund for those rooms went back to Global Travel Partners, not to us. So while telling clients that no refunds were possible, they were actively recovering money from our bookings for themselves. As of today, Companies House still shows the company as "Active", with no insolvency procedure filed and no insolvency practitioner appointed. We have reported the matter to Action Fraud (Crime Reference Number available) and sent a formal demand for repayment, which has received no response. If you are an exhibitor who booked trade fair accommodation through this company: verify your reservation directly with the hotel immediately, stop any further payments, and report your case to Action Fraud. Book only through the official housing service of the trade fair organiser.

Great service. What I like the most is how seriously they took my "very" special requests. I travel with a service animal to nationwide conventions and we both have special requirements. The usual answer I always got from agents even big and famous websites was that "we'll forward your request to the hotel but we can not guarantee it". With GTP it was different, they made sure I got exactly what we needed. They even called me on the day of check in to make sure that everything went well and fulfilled by the hotel as promised which I sincerely appreciated. Will definitely use them for all my travels.

Attention to little details is always appreciated in this type of business, thank you for taking our special requests seriously and making sure they are taken care of. Very recommended

I've been trying to get in touch with them as I had paid a deposit but couldn't travel due to COVID , can't talk to them. Anyone can help?

Good job keep it up.

Good experience ! We will use them for next travels

Very good support and choice of the hotel, I was very satisfied.

The team was very responsive to several emails from me asking questions, and also after my stay with my request to send my invoice to a different address. Everything was done efficiently and smoothly on their end, as well as by the property. All that was promised at the property was there, and it was a very good stay. Very professional, excellent for business travel, and would also be good for personal travel.