Frames are in poor condition!
Frames are in poor condition! I would like my money returned.
By James L.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
181 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At GlassesEtc.com we specialize in providing you with the best designer sunglasses and eyeglass frames. Our excellent customer service can help you choose the right prescription glasses as well. So stop by and check out our wide selection of eyewear today.
GlassesEtc.com (glassesetc.com) has 181 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
Showing 100 reviews with 1 star · Clear filters
Frames are in poor condition! I would like my money returned.
By James L.
The eye glasses frame that I thought it’s new was actually used and I received it in the most dirty and filled with grime condition ! It’s worse than any pair that I discarded! I think it’s very unethical to sell something in such a poor condition!
By Irene
The glasses are chipped in the corner and can't where them that way they are defected I'd like to return them I live in Vegas I can bring them in pls I've called and left messages no response 3147079253
By Charlotta S.
Response from GlassesEtc.com· Aug 27, 2026
Hello. The item was refunded in full. You don’t have to ship them back. Have a wonderful day. —Glenn
I am trying to return a pair of sun glasses and no one can tell me how to do it . I would like to exchange them for another pair . No one is being helpful at all. They have no damage and it has been 5 days since I received them.
By Batkilin
Wrong size of frames. I needed a bigger size. Not kids size.
By Bryan J.
I was sent the wrong glasses frame. I ordered the GG0274OJ-001-55 for $137.35. But I got the GG0278O 001 53-15-145 instead. I so don't know when I will more of the GG0274OJ -001 -55 will be in stock.
By Christopher E.
The worst company ever
By Veronica
If I could give a negative number I would. Sent me the wrong frames and trying to return them....well I am still trying with no luck at all.
By Jenn B.