3 pair and still trash
Ordered 1st pair. Came with a cracked frame. Customer service was nice. However that was after they told me I’d have to wait 10 days for my insurance to release the claim on my prescription. I said screw it and against my better judgement, got a 2nd replacement pair ordered. Got that pair, they came scratched right out of the box. Called again and got a 3rd replacement pair ordered. Got that pair and it supposedly had all the bells and whistles (scratch resistant coating) due to it the issues with the first 2 pairs. Now, I’ve worn glasses for 30 years. NEVER had a pair that scratched as easily as these. Almost never had scratches going through a traditional eye doctor. A couple months in, I’ve got more scratches than I can count. These glasses are not worth the price. Pay more and go through your local eye doctor. UPDATE - Through this review I was asked to provide my contact number from/to Glasses.com to discuss. I provided that 3/25 and it is now 4/3 with no response. Seems that request was only cosmetic in response to this review.
By Mark S.
Response from Glasses.com· Mar 25, 2024
Hi Mark, Thank you for sharing your experience. I apologize someone has not reached out sooner. I would love an opportunity to see if there is anything I can do to help your experience. I have requested more information and hope to hear from you soon. Kind Regards, Heaven Manager|Glasses.com