turned out well
turned out well. Once I got the site figured out for trying out glasses, the online experience was better. Both of my glasses fit well!
By Trina M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
2,347 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop designer glasses and sunglasses at Glasses.com. Customize your model, lenses are included! Free shipping and free frame adjustments.
Glasses.com (glasses.com) has 2,347 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
2,347 approved reviews, newest moderated first
turned out well. Once I got the site figured out for trying out glasses, the online experience was better. Both of my glasses fit well!
By Trina M.
Easy to order Glasses.com makes it easy to find the glasses you want and very easy from purchase to delivery.
By Gary B.
Love the glasses. I will definitely use glasses.com for my next purchase
By Julia J.
Glasses.com is a joke. Seriously, the customer service is horrible, trying to find information about insurance claims/benefits is terrible, they charge you the full price and "submit a claim to insurance" for you when they ship, except when they don't and they play stupid. You have no idea what the real price is with insurance, and then get a run around after the order is placed. Ridiculous.
By Joshua L.
Response from Glasses.com· Sep 22, 2026
Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. For website orders, please send your order information to [email protected].
I was going to give a low rating but I have to be honest with you guys! This company emailed me again after the fact and told me that they could in fact replace my glasses with the correct size frame! That meant that I would not have to go through a bunch of stuff to get the glasses I so desperately needed! I was thrilled! The agent I got on the phone was informative and professional. She knew what to do explained everything to me and set everything up. She made it so easy and I had the Best experience ever! Thank you
By Maryjo B.
Response from Glasses.com· Sep 22, 2026
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Easy to order on the website using insurance. Glasses are a perfect fit. Delivery was fast which was good because I had broken my previous pair of glasses.
By Joanne W.
Response from Glasses.com· Sep 22, 2026
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
The “Sync Insurance” tool did not always work properly. There were multiple instances where the site was unable to verify my insurance plan, even after several attempts
By Destiny R.
Response from Glasses.com· Sep 22, 2026
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!
Service and support
By Cedric G.
Response from Glasses.com· Sep 22, 2026
Thank you for your review! We appreciate your feedback! If you need any additional assistance, please contact us directly or go to our website for more information!