GlassciasReviews of glasscias.com

Response from Glasscias· Apr 19, 2025

Hi Susan, We're truly sorry to hear about your experience. Please know that your feedback matters to us. Our Customer Experience & Resolution Team has been set up specially to help with situations like this, and they’ll be reaching out to you shortly to assist and make things right. The Glasscias Team

Response from Glasscias· Apr 19, 2025

Hi Sargeant, We're truly sorry to hear about your experience. Please know that your feedback matters to us. Our Customer Experience & Resolution Team has been set up specially to help with situations like this, and they’ll be reaching out to you shortly to assist and make things right. The Glasscias Team

Response from Glasscias· Apr 21, 2025

Hi Sam, This is Jessica from the Customer Experience & Resolution Team at Glasscias. I came across your review on Trustpilot and wanted to reach out directly. I'm so sorry to hear that your experience wasn’t what you expected. We take concerns like yours seriously and would love the opportunity to look into it further. However, we couldn’t locate an order under your name in our system. Would you mind sharing your order number or the email address used for the purchase? Once we have that, I can follow up promptly and do my best to make things right.

Response from Glasscias· Apr 22, 2025

Hi Marc, Thank you for giving our glassware a try and for taking the time to share your thoughts. You're absolutely right, the Josephine glass inspired our design, but it’s not a perfect replica. We aimed to create something with a similar silhouette and solid craftsmanship at a more accessible price point. We’re sorry if that wasn’t clearly communicated upfront. That said, we never want you to feel like you lost out. We'll be reaching out directly to see how we can make it up to you, whether it’s compensation or something else that works best for you. Thanks again for the honest feedback. It really helps us improve.

Response from Glasscias· Sep 2, 2024

Thanks for your feedback! 🌟 We're glad the glasses arrived safely and made a great gift. 🎁 We're working on speeding up our deliveries and truly appreciate your patience. Looking forward to serving you again soon! 😊

Response from Glasscias· Sep 2, 2024

Thank you for the great review! We're thrilled to hear you were satisfied with the packaging and quality of the martini glasses, as well as our service. We can't wait to serve you again soon! 😊🍸

Response from Glasscias· Sep 2, 2024

We're truly sorry to hear about the delay and lack of communication, and we understand your concern, especially with your upcoming departure. Our customer service representative will be reaching out to discuss a resolution. We are paying high attention to this issue and will resolve it ASAP. 🌍🥃