Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
409 reviews
Glacier FreshSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Glacier Purity, Tech Guarding Every Drop. At Glacier Fresh, our journey began in 2015 with a simple yet profound mission: to make fresh, healthy water accessible to every home. What started as a quest to redefine water purification has grown into a legacy of trust, innovation, and responsibility—one that now touches 8 million lives across North America.
Glacier Fresh (glacierfreshfilter.com) has 409 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 362 reviews with 5 stars · Clear filters
Started off with wrong filters sent, but customer service immediately sent out the correct filters. I appreciate good service. Thanks
By John D.
Response from Glacier Fresh· Mar 26, 2025
Thank you for your support, John. Im glad that our service pleased you.Wonderful day!
The filters are perfectly compatible with my new fridge and good quality. The shipping was fast and I am happy with the service provided. Thank you
By Adrienne K.
Response from Glacier Fresh· Mar 21, 2025
Thank you for your support, Adrienne. Your support means a lot to us. Have a good day!
Filters received within a few days and works perfectly, including chip. Accidentally placed duplicate order and they helped cancel order in error, no issues. Customer Svc (Tina) went above and beyond. Reorder will be to Glacier Fresh, without question!
By Clinton
Response from Glacier Fresh· Mar 13, 2025
Thank you for your support, Clinton. Im glad that you like our service. We are looking forward to doing more business with you in the future. Have a nice day!
I am pleased and happy to find a company with a much lower price like glacier Fresh. I hope I will continue for future purchase until their price change higher than other companies.
By Mohammad
Response from Glacier Fresh· Mar 13, 2025
Thank you for your support, Mohammad. We intend to make filters more affordable for everyone. Have a nice day!
I received my product when they said I would. I am pleased because I have paid so much more for this product and am happy to find a company with a much lower price.
By Evelyn C.
Response from Glacier Fresh· Feb 15, 2026
Your thoughtful review just brightened our whole team’s day! We take immense pride in honoring our delivery promises, and we’re over the moon that your order arrived right on schedule—all at a fair price that lets you leave the overinflated costs of the past behind. May every crisp, clean sip elevate your morning coffee, family meals, and every daily moment. We’re right here for all your future filter needs, and we can’t wait to serve you again.
The product ordered was a replacement filter. Unfortunately, the manufacturer made some changes to their product in appearance and label so that it appeared to be incompatible with the old unit. Advice from the lady responding to my complaint email led me to make further and closer examination of the old and new items. What should have been a simple "snap in" (no instructions - supposedly obvious) was a problem at first because of the label error on the part of the manufacturer, and the replacement product received is functioning perfectly.
By Tom P. of Savannah G.
I was pleased with the good price and discount and with the service.
By William M.
I ordered from them after seeing they had good prices on what I thought was the filter needed for my fridge. My husband pointed out it was the wrong kind and I was easily able to cancel the order. The customer service is quick to respond and work with you to get you either what you need or cancel the order.
By Gwen C.
