Girlfriend CollectiveReviews of girlfriend.com

These are the worst stretch pants I've ever worn. They barely have any stretch, are baggy in the waist and crotch and too tight in the calf. Such a weird fit. I have to pull them up every 2 minutes. What makes it worse is that I wanted to support an eco brand and paid way too much money for these in order to support a more "sustainable" company. These pants are so bad that they are going to the donation heap and will likely end up in landfill. It would have been more ecologically friendly had I stuck with my usual brand that I know I will get thousands of comfortable wears out of.

I am a Lululemon devotee no more. OMG Girlfriend workout gear is *amazing* the compression and quality is second to none. Far superior to Lulu and cheaper too and also more modern due to their fantastic styles and colours. Delivery was quick and flawless. Already plotting my next order:)

Loved the pants, and have always had my items delivered in a timely and correct fashion. I've got some pants from 2019 still, and they've been washed hundreds of times. Very ethical company and they even offer some good sales plus a decent rewards program.

Horrible service take money no product. Don’t answer phone calls! Emails back and forth for days , no progress order still sitting in hub, contact information unavailable, no refund processed as requested. Need my money back. Never order from girlfriend collection. Not located in the states. Good luck getting order or refund.

Package took two weeks to get here and was open completely when it was dropped on my porch. Customer service blew me off and told me that I could have $10 off my next purchase which isn’t going to happen…

Leggings look and feel amazing, but I’ve had massive pilling on two pairs after a few months of gentle use. I regret not waiting longer before making a repeat purchase. As mentioned before, the sports bras are really unflattering, especially when worn under a t-shirt.

I bought the cutest and warmest giant parka from here last winter and just recently received my order for a few undergarments. I was hesitant because the price is more than I normally pay but you can't argue with their sustainability statement, and these are my new favorite undies BY FAR. I'm curious about the negative reviews pertaining to customer service which I can't speak to as I haven't had to deal with customer service yet, but my experiences have been excellent so far.

I placed an order on 5/5/22, got a message that there was a 'delay at customs' and never got anymore tracking updates other than a label was created. I looked at tracking again on 6/1/22 and there was zero movement, says it's still waiting to be received by usps. I contacted GC customer service on 5/31 asking for an update and that I wanted a refund. The response was that the item was delayed at customs and would be shipping within the week, no reference to my request for a refund. Of course the items never shipped within the week because the package is most likely lost. But you think GC cares? Nope. I reached out again, this time requesting a refund asap. They have not responded. I'm literally being ignored. They took my $160 could care less whether or not I actually receive the items I paid for. After leaving a bad review I noticed there only good reviews on the website. I'm pretty sure they are hiding a horrid customer service track record. I will NEVER purchase anything from them again and am actively pursuing a dispute with my card issuer. This is unbelievable customer service.