Giorgioarmanibeauty UsaReviews of giorgioarmanibeauty-usa.com

I have been a loyal Armani customer for many years, and my wife and I regularly purchase Armani fragrances from retail stores. Unfortunately, my first direct online experience with Armani Beauty has been extremely disappointing. My previous order was canceled, and my most recent order (Order #GAB_82541476) arrived without the fragrance I purchased. I received only sample items. I immediately reported the issue and provided photos showing exactly what was received. Despite this, my claim was denied based solely on warehouse weight records. Armani’s response acknowledged that the package I received did not include the fragrance I purchased, yet no replacement, refund, or resolution was offered. As a customer, I should not be responsible for a warehouse, packaging, or shipping error. I paid for a product that I never received. I am respectfully requesting that Armani Beauty management review Case #47049200 and contact me directly to resolve this matter. I simply want the fragrance that I paid for. I expected much better customer service from a luxury brand and hope someone from the management team will reach out to make this right.

If I could give them a zero for customer service I would. I ordered a Father’s Day gift set online and I have never received it. I called customer service, which is located in Columbia, and they will not help me. They have my money and I have no item and no recourse.

❌ Beware ❌ I ordered a perfume as a gift with a personalized engraving, and what I received was shocking. The engraving was tiny, the font was unattractive, and worst of all, the text was auto-capitalized without my consent. During the order, the system gives you no font choice, no size option, and no preview of how the final engraving will look. I typed the name as I wanted—but they changed it, and then claimed it “matched what I submitted.” How can you say that when I was never shown the final output?! I contacted support multiple times. They just repeated that it’s “standard procedure” and offered me a 10% discount on my next order—as if I’d ever trust the process again 🤣🤣 Armani is supposed to stand for elegance and luxury. This experience was misleading, frustrating, and unacceptable. ⚠️ If you're considering a personalized engraving from Armani—don’t. You're not getting what you expect, and they won’t fix it.

Ordered perfume and gave me the wrong version and wouldnt want to correct the item. This company’s cust service has gone from bad to worse

Ordered from this place over 3 weeks ago, my credit card was charged, and they still haven’t shipped my order. It was for Christmas gift for family. I emailed the customer service few time and never received any response back. SCAM BEWARE If I cold I would give them a zero star

I ordered a wrong perfume by mistake which I realized immediately. Wanted to cancel the order. Even though I tried canceling the order in 5 mins I got an error. I called customer service. They told me I am late by an hour and it's 24 hours so they can't cancel. I highlighted that I created the order a few mins back and it's not been 24 hours. However he was not able to help. I decided I will keep the perfume. Didn't want to go though their return process.

Truly appalling business practices. They falsely advertise gifts that are not available, they literally told me its sold out despite it still showing up online, as an apology they sent a coupon code that doesnt work lol... What a joke. Better off buying elsewhere this is ridiculous, you'd expect better from the source and for paying over $300 on fragrances you could get elsewhere more than $50 cheaper... Lesson learned and I will not be purchasing here again

The refund process for Armani Beauty is lengthy and troublesome. Waiting for a refund to be reimbursed. Spoke to multiple customer service representatives for approximately 50 minutes and issue still failed to resolve. Furthermore, the price for return shipping is $8 and deducted from the customer refund. This was a discouraging and frustrating experience.