Gin Amber BeautyReviews of ginamber.com

I did an order on December 21 , I didn't get a confirmation email for placing the order , the status was processing for a week , they changed it after a week to fulfilled, and I didn't get an email says that they shipped it and the status doesn't show option to track the order , now its January 5 , I still didn't receive it and I can't track it .

Purchased in November--never shipped. Asked for update x 3 via email, no response. Opened a Paypal case, Gin Amber waited until last day of response and then issued a tracking #----that showed they had just printed a label and USPS was waiting for the item. Still on that status, on hold with Paypal right now trying to get a damn refund. They never responded to any questions or emails in case. They're essentially thieves. Do not trust the positive reviews, they're paid for. They're a horrible company.

Gin Amber and her team are really good at responding to you when you try to get in touch with them! I'm seeing reviews in here and can't believe what I'm seeing! I've been a customer for 5 years and never had any problems like I'm seeing ppl say in here! Gin will respond herself to you if you need her or have any issues whatsoever!! She has always responding and even gave phone numbers while she was away so I could speak to her! Everything she sells is always sterile and comes wrapped in sterile packaging so nothing can get on the dermarollers period!! She gives way more then what you pay for and if you message her about an order she responds on the same day! She's never charged anything extra for delivering packages! I love her products and share Ginamber.com everywhere to everyone cause she's that good and she truly cares about you all! Don't believe what others say unless you've experienced it yourself! I'm still a customer and I literally just got in touch with Gin Amber about my packages and she responded same hour and explained why it hasn't shipped and I trust her because of who she's always been! I can't believe ppl are saying what they're saying here and I had to write my own review because this is not Gin Amber's character at all nor is it the ladies who work for her! I'd give her 10 stars if I could! Thank you Gin for all you do and changing my life for the better. You're an amazing person and your staff are as well. Many blessings sent your way. Cheri Jordan

I've been ordering from Gin Amber since 2018 and been signed up since 2019 for subscription boxes. Everything was fine until last month. I received a knock on my door and it was UPS with my Oct SUBSCRIPTION. The delivery guy said I owe $40 before he can had me my subscription, I refused it. The products are worth about $80 Canadian and then you already Pay Gin Amber for shipping. So they wanted 50% of the cost of a product that I already paid shipping for? Right on Gin Amber's website it says they use USPS/ Canada post and since 2018 that's exactly how all my pkgs came with zero problems. The customer service is some of the worst out there . I filled out the contact us platform on Monday Oct 23 informing them of everything( they only showed up with the pkg that day) by Thursday Oct 26 no one had responded. I then sent a long email with print screens showing them they use USPS so who the hell decided to use UPS. I also wanted my email changed because despite me emailing them about this before and them telling me I can do it myself l don't see where to change it. I sent print screens of this as well. In my emails I've given them my old email and order numbers with my name and the new email I want added. I also gave them 2 options either reimburse me for Oct or send another box the right way. This is my responses so far What was your old email address associated with the account so we may look you up??? Are you kidding me!!! Read the email I sent, and you wouldn't ask that. They didn't mention who was the idiot that decided to use UPS or reimbursement/ another subscription box. In every communication I sent I've said there customer service is awful. I get another email today that just said sorry for the inconvenience we'll make note not to send your products with ups??! Nothing about having changed my email or reimbursement. I responded back to them earlier today and repeated all my questions and asked for the next response to answer all my questions in one email. What I'm really pissed about is them deciding to use UPS and seeing a COD slip on the top and ups requesting $40. I paid for this subscription, it came out of my credit card and I already paid $15(US) for shipping so actually my shipping fees for $80 in product is around $60. Hell no. I can def speak for Canadian customers I would not order from Gin Amber. Apparently Youll have no idea who they're going to use to send your products, they don't inform customers ahead of time but you pay them shipping fees and pay the shipping company their broker fees, handling fees, taxes etc . I wasn't informed ahead of time that this is how they'll send or I would have cancelled right away. Youll will be dealing with the same crappy customer service with no real answers and no mention of reimbursement even though you keep asking. Do yourself a favour and skip this company and thr headaches with them.

so far i am amazed! the .25 dermaroller is already showing incredible results! my pores are smaller, my skin smoother, firmer, and more glowy, and i’m seeing slight improvement with fine lines! (i’ve only used it twice so i am thrilled for the long term results)

I had to return my dermaroller because I noticed a white substance in the needles. They refunded me for the product only after frequently asking to start a refund via email. Second item new and had the same white substance in the needle. I sent them an email and it’s almost a week and no response. They have poor customer service and I’m not sure if the item is safe to use.

I absolutely love the mineral sunscreen. It goes on smooth and easy and I love how my face looks and feels when I use it I was extra happy to know that it would counteract blue light from the computer screen I sit in front of all day. Thank you so much for making this product. I have been waiting for the best mineral sunscreen for so long and you have it. I stock up when you offer sales so I will never be without. I share the video of it with all my friends, a must see!

Great before and after using 0.5mm real needle dermaroller, will be client for life !