Order never received, no customer service
I never received my order, and Giga Fitness never responded to my emails to resolve this issue. I spent $300 and paid $50 in import fees for shipment to where I live. At this point, I just want my money back. I no longer want the products. Poor customer service says a lot.
By Andy X.
Response from GIGA· Nov 6, 2025
Hi Andy, We’re truly sorry for the experience you had, and for the frustration caused by not receiving your order. Unfortunately, your message was sent to [email protected] instead of our official support email ([email protected] ), which is why we didn’t see it right away. As soon as we saw your review, we immediately issued a full refund for your order. We also just found out you paid import fees, and even though the delivery issue came from UPS, we’ve decided to resend your entire order completely free of charge, including shipping and taxes, to make things right. We take customer service very seriously and we’re truly sorry this happened, it’s definitely not the experience we want anyone to have with GIGA Fitness. – The GIGA Fitness Team