Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
37 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Gifts.com (gifts.com) has 37 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
Showing 26 reviews with 1 star · Clear filters
I ordered a girls communion set and paid for expedited shipping. I received a boys set instead. They promptly gave me a refund, but this first time experience became my last. I should have read the reviews.
By Claudia R.
You never get the gift card. Reach out to customer support…crickets.
By Denise D.
Thank you gifts.com for nothing!! I paid to have delivery by 12/20. Got nothing. This gift is for my dying client. I still don’t have it on 12/23. You ruined what I hoped would be his best gift ever. Thanks for nothing!!
By Kathy B.
I placed an order with gifts.com. On November 26, 2024 to be delivered to my sister in Columbus Ohio. She never received it. When I contacted the company, they said they would send another one after review and send me an email never happened. So I contacted them again. They claim it’s under advisement. We’re not trust this company again I’ve used them before never had a problem until now, the customer service department and Ai Needs to be reevaluated.
By Calliehogirl W.
They are frauds. Take payment and no delivery saying it’s in their terms and conditions s and I ask them for answers on live chat. No reply. No product. Fraud… stay well clear. Lost my money
By Nahid M.
These people are ripoffs. I've used them two times. They've taken my money and have not sent the gift card to the person I requested they send it to. Customer service was non-existent. Their argumentative and told me they had delivered the product which they had not. I had to have American Express resolve the issue for me. Don't ever use these people they are horrible.
By JR F.
My order never arrived; it said on the way for weeks after the expected delivery date. Eventually I contacted and decided on a replacement vs a refund. Now when I check on my order status in the app, it says I have no orders! It had been over a month of this headache. Do not order from here!
By Laurie A.
Terrible customer service and experience overall. Wished I’ve looked them up online prior. Ordered a personalized backpack for a birthday present, paid expedited delivery with an arrive by date, but parcel got delayed. Apparently they use UPS Mail Innovations which doesn’t allow any upgrade or pick up options. Called customer service and nothing can be done. Will not order anything from here again!
By Jenny M.
