Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
78 reviews
Giant VapesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Giant Vapes was founded in September of 2013 with a single goal: to make the best e-liquids on the market available in one user-friendly, unified place, saving vapers time and money. As the vape industry has grown, so have we, expanding our selection of products, our involvement in the vape community, and our staff to meet the growing needs of our customers.Giant Vapes is a company founded by vapers, for vapers. We built this business with the best interests of the vaping community in mind, and we will continue to dedicate ourselves to providing premium products at great prices and exemplary service to vapers around the world.
Giant Vapes (giantvapes.com) has 78 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
Showing 45 reviews with 1 star · Clear filters
NO customer service. NO one answers calls or emails. NO shipment tracking. Products don't arrive but they don't refund shipping charges, so this is a SCAM. They take your money for orders and charge for fake shipping, don't deliver, waste your time, then keep your money. Lesson learned.
By T-rav
They use some made up shipping company that costs you 2 times the price of other shipping companies and provides you with zero tracking and an estimated arrival of minimum 2 weeks. Just buy it from fasttech and get a better price with the same awful shipping times.
By Tony
The woman at the front desk is extremely rude and unprofessional. The orders are never ready and 90% of the time there is no one in the building to even give you your order. Or the woman at the front desk will just plain refuse to help you. Their shipping is super expensive and picking up is a nightmare. I would suggest purchasing your juice somewhere else if at all possible.
By BendigginVa
I ordered from this site and received an email that my order was ready for pickup at another location. I live 45 minutes away from the pickup store. Long story short, I arrived and was told that my order was not there! I tried to contact customer service and got no answer! I guess I'm out $160! I'll never shop Giant vapes again and hope no one else will either!
By Tanika C.
They suck. Plain and simple. Although they were very attentive and emailed me several times regarding the reviews I left on their products, I still say they are doing some sort of scam. Shipping was worse than getting stuff from India or china - 6 weeks. I could have walked across the country in that amount of time. Product was equally terrible. Boosted juice used to be good, whatever they’re selling at giant vapes tastes worse than raw sewage. In fact, of the 7 or so juices I bought, all were the worst I have ever tried. I currently have over 100 juices right now, and there are some bad ones, but nothing like what giant has. I also purchased some coils. Guess what? One fell apart, one didn’t fit, and the other was a dud. I’ve got over a hundred coils on hand and I’ve never had one go out til giant sent theirs. Literally - I’ve been vaping for 3 months and I routinely wash out my coils after every 3 fills of juice and I’ve still had no coils go bad yet. In sum, whatever giant is doing is shady. It seems they’re just trying to cash in as much as possible before vaping becomes illegal and they go out of business. Choose element vape if you’re on the west coast.
By Gr B.
WORST EVER!! I place a $300 order WEEKS ago...these people don't answer phones, or answer/acknowledge email, or return calls! All I get from them is the same "automated form letter" saying that they will "contact (me) within 24 hours" & then they don't even bother to take TWO MINUTES to answer me??? I've been vaping for 12 years...AND until this order, have purchased from Giant Vapes! They USED to have EXCELLENT customer service...but this order has been a doozy! Their automated/canned response was that I should "have a tracking number for the package"...no tracking number was given to me! When I look on their website, they don't even indicate that my order HAS SHIPPED, & with WHOM!!! AND...my credit card company wants payment for the order! To add insult to injury, in addition to NOT confirming shipment, sending me a tracking number, not answering email & messages...they had the unmitigated gall to charge me close to $35 to ship a small package from "Virginia" to Jacksonville, FL! That's WAY too much for two 30ml bottles of juice & two boxes of coils! RIDICULOUS!! Additionally, what was once the BEST place to buy juice, their selection of juices seems to be down to "what they have on hand"...I had to order juices I was only partly familiar with in 12mg (not the 18mg) that I usually buy! So the entire order is a Russian Fire Drill...this has happened to me 12 years ago, when everyone & their dog was selling juice, they'd take your order & take your money....and then RUN like the devil!! At least I put this on my credit card & can dispute the transaction & get it reversed!
By Tovia F.
Zero stars would not recommend. Have sent email after email and same form letter response. I understand the postal service is not shipping any more and things will take longer. I'm out 75 dollars I guess. No customer service as they promise.
By Steven B.
If I could give this company zero stars I would. Service is inconsistent i.e., order either arrives in days or takes weeks. Don't bother calling or emailing as you will never get a response. If you are considering ordering anything from this company-DON'T!! The absolute worst customer service you can possibly imagine. I'll be going to my bank to reverse order charges.
By M A.
