Ghibli Merch StoreReviews of ghibli-merch.com

Ordine effettuato l’11 settembre e ad oggi ancora nessuna mail di conferma spedizione. Ho domandato info una volta, nessuna risposta ed ora ho riprovato, ma ho come il sentore che questo sarà totalmente inutile. Immagino di dover considerare come persi i soldi spesi. Vergognatevi

A quanto pare devo scrivere una recensione negativa e sperare che, come per gli altri clienti che leggo qui, riceva un aggiornamento sul mio ordine. Ho effettuato l’ordine il 24 agosto, pagamento andato a buon fine e conferma ordine. Da quel momento in poi nessuna mail, nessuna novità. Non ho idea se il mio ordine sia stato preparato, spedito o altro. Oltretutto ho anche paura che, se e quando arriverà, arriverà danneggiato poiché mi pare di capire che non siano troppo attenti al packaging. Spero che verrò smentita su tutto, ma attualmente non sono fiduciosa.

I bought a studio Ghibli hoodie and the fit and quality was surprisingly good for the price! The customer service was excellent as the courier (Evri) delayed my order so I informed the wonderful customer service team and they contacted Evri and gave me clarity about the delivery and it finally arrived.

All problems that came from the Producer side during my order were distinguished by very professional and friendly e-mail contact. I have my ordered merchandise in hand. So I'm very satisfied with the Ghibl merchandise store. Definitly I will order again. From Duesseldorf/Germany Kind regards. Andre

I had a bad first impression when I received the hoodies. Lots of loose threads and probably not a Gildan hoodie as promised on the website.... but what did I expect? It's a Chinese website that sells merch without a license. It's expensive, but the quality is somewhere between fine and good. It's not amazing but seems to be the best option out there.

The customer service and product quality are generally poor. On my first order, they omitted an item and the T-shirts were of inferior quality. I emailed the company directly without receiving a response, prompting me to contact PayPal. Only then did they immediately reply and refund the cost of the missing item. I did not raise the issue of the T-shirts' quality. On my second order, only half of the items matched the expected quality (as shown in the pictures). The third and final time, I ordered only coffee mugs, as the mug from my second order was satisfactory. Unfortunately, all the mugs I received this time had printing errors. After another unacknowledged complaint to the company, I contacted PayPal again, resulting in a 60% refund. I rate them two stars for their unique and original designs that are not found elsewhere, but there is a significant need for improvement in quality and customer service.

CUSTOMER CARE ECCEZIONALE BRAVI

I had initially thought badly of this company as it took quite a while to answer my email issue. BUT they did reply (had been off for personal reasons). Once they were in touch they couldn't have been more helpful. Even though my emails were more and more frustrated, they were courteous, kind and helpful.