ZealthyReviews of getzealthy.com

Would give a higher rating but I’m having a lot!! Of issues with them at the moment that r gradually getting fixed. I don’t understand any of it.

I have been using Zealthy for 4 months to get birth control. *Edit: I changed my rating from 2 stars to 3 stars because they did well with prescribing birth control, also I can not say how well they do with their weight loss program or other products, from the experience I had. I'm not erasing the rest of my review. However I am adding other edits for a fuller picture.* I had changed my refill date, the website didn't work I guess, because I was charged on the original refill date. When I called to get the order cancelled (unfortunately hours after my card was charged, and after trying to email support), they told me they would put the cancellation in and then I would have to wait to hear from their other team if I would get a refund or not. The prescription was shipped later that same day so I know what they will say. *Edit: I heard from a pharmacy escalation representative the next day. They said what I thought they would say, the prescription had already been shipped therefore they could not do a refund. I understand that. Luckily I had gotten money into my bank account to cover the charge from Zealthy.* I tried to cancel my account with Zealthy on the website but it just kept loading on the last step of cancelling. *Edit: I contacted support to cancel my account. The first email from the support team person said that they are "starting the cancellation of my account, if I had subscriptions those would continue until the subscription was originally supposed to end." Four minutes later they send a follow up email saying I don't have any subscriptions. I responded that that is correct, only birth control plan. I repeated that I could not cancel my account on the website, it wasn't working. The last email from support said "If you wish to cancel your account, go to this link..", the link sent me to the same thing I had already been trying for days. Apparently the first email support sent saying they had started the cancellation process for my account was correct all along. Knowing that sooner would have saved a lot of stress and confusion. Thank you to all the Zealthy support members and other Zealthy team members that actually helped.*

I like getting the frequent updates, the phone calls and text message

They are very helpful when it comes to answering questions. I had gotten my hours cut at work and I had to cancel my membership ( not with just them with all my membership). I attempted to cancel and it said free month, I was like well this is nice. I choose that option, so I thought that i would be good until Jan, and my hours would pick back up. I seen an email saying that payment was declined. I was confused. I reached out and they said that I have 2 other accounts open? How? I only have 1 account how do I have three accounts. I only signed up once. All accounts were under the same username and password. I do not like how that was done. Imagine waking up with 270.00 taken out of your account. Let's see if this gets resolved.

Was happy with my progress but provider abruptly stopped prescribing medicine without warning once I hit my goal weight and I had no time to taper off a 50 unit dose, and instead sent me a link on "healthy exercise habits." Said I could come back once I regained the weight. Anywhere else they give you a small dose to help you healthily taper off/maintain the weight. When I questioned this the nurse accused me of being anorexic which felt offensive.

I dislike the fact that after I purchased a 3 month supply, I was going to reorder, but the price was Almost twice what I had paid. And if I am purchasing from your company, why do I have to pay more for dosing increases, after I still pay a membership fee.

Helpful! Glad i found them!

The Patient Portal is very limited, especially when using a desktop computer. It appears to be set up for a mobile device. I wanted to switch from a generic medication to name brand a few weeks ago. There wasn't a link available from Patient Portal to do that. (Only refills for current medication.) This led to some confusion, but luckily staff figured out what was happening and they sent the correct link through private messages. Secondly, there is no link in the Patient Portal to schedule a video call. Something my provider asked me to do... but I needed the link messaged to me for that as well. Three stars for the service once everyone is on the same page. But the limitations on the Portal are aggravating.