Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
420 reviews
WellueSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wellue was founded in 2013, specializing in developing electronic devices with medical-grade accuracy and consumer-friendly.Our mission is to bring peace of mind by finding an easy and intelligent way to deliver health data to patients and clinicians.Wellue focuses on a number of blood oxygen monitor, ECG monitor and handheld ultrasound type products,etc. Our products include various vital signs monitoring equipment and fitness and health-related products and are exported to more than 40 countries and regions around the world.
Wellue (getwellue.com) has 420 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 81 reviews with 1 star · Clear filters
Software funktioniert nicht, kein Download zur Beurteilung möglich. Zwei log ins versucht, Passwort geht nicht (Eingabe korrekt) bei Passwort vergessen veruche ich anderes, es kommt Code - gebe ein: NICHTS funktioniert
By Paco S.
Sent a product with a broken charging port. I've emailed multiple times. They kept asking for pics and videos of the problem and finally they have stopped responding. DO NOT TRUST THEM. They will not honor the warranty and are in China so you can't do anything about it.
By Russell F.
BEWARE!!! They are selling your information. I have an antivirus on my computer which detected a virus on the AI-ECG analysis system they use. This captures all the information on your computer.
By Johnny B.
Response from Wellue· May 16, 2024
As a honest seller, we protect our customer's interests. And we find your ZERO information from our customers column.
I have the ECG 24/7 monitor device. Had it for a few months and it is giving me problems when downloading. My Macbook can detect the attached device but the Wellue software rarely detects the device. Only customer support is thru email (no 800 number) and they are not giving me a solution or replace my device which has one year warranty.
By vic V.
Response from Wellue· Apr 18, 2024
Sorry for that. Please contact our support email for this. As a honest seller, we don't damage your interests.
Gebrauchte Ware verkauft keine Reaktion auf Reklamation und Anschreiben!
By Wolfgang
Response from Wellue· Apr 18, 2024
Sorry for that. Please contact our support email for this. As a honest seller, we don't damage your interests.
They offered a discount snd after placing order for discoun th price they charged me full price Devices cobsistently die at 18 months
By Richard E.
Response from Wellue· Apr 18, 2024
Sorry for that. But as checked that you have used coupon with 5%off for the purchase
I ordered the wrist overnight O2/pulse monitor from them. It was difficult to put on. I had to email the company to get permission to return it. The hoops the company made me jump through to return it were unreasonable. I asked to return it. They emailed back stating they could replace the wristband. The design is horrible. It would still be difficult to put on. I firmly stated that I did not want a new band. I wanted to return it. They would not give me an address to return it until I 1. Gave them pictures of the product. 2. Gave them a serial number of the product. 3. Cleared any of my history from the product. 4. Send pictures of all the accessories of the product. I sent all this information to them. I shipped the product. I never got a refund. Again, after I followed up with an email and tracking number, their response was an email stating the tracking number didn't work. I copied and pasted the tracking number we gave them into the USPS tracking website. It worked. I sent them a link to the tracking number showing it was delivered over a month ago. I am waiting for their response. Be prepared. Before you buy make sure you have the time to deal with this returns nonsense.
By Beth S.
Response from Wellue· Apr 18, 2024
Oh, that's not good. Please contact support for checking. As a honest seller, we protect your interests.
They offer 30 Money back Guaranteed, has been 15 days since the day I'm requesting a return label cus a defective device, the only way to be able to talk to that dept is by email, and they reply only at 3:00AM. I only have 3 more days to reach the 30 timeline and have no resolution, I'm afraid I'm screwed with this people with horrible customer service. Please note I'm referring to a CPAP Medical device of daily use, You can't be waiting weeks for a resolution!
By Davis K.
