GetTested.usReviews of gettested.us

Response from GetTested.us· Aug 25, 2026

Hi Pam, We’re very sorry for the concern and inconvenience this has caused. Our support team has replied to your email and requested your order number so that we can locate the order and arrange the appropriate refund. You will, of course, not be charged for the analysis if it cannot be completed. Occasionally, return shipments take longer than expected. When this happens, we can also investigate the shipment and contact the postal provider. Please reply to our email with your order number, and we will help resolve this as quickly as possible. Best regards, GetTested

Response from GetTested.us· Aug 14, 2026

Hi Leihulu, We’re very sorry to hear about your experience and for the misunderstanding regarding your return.💙 Please be assured that difficulties creating or accessing an account do not mean that personal or health information has been exposed. Your account is personal and securely protected. An unused test is not connected to any health results because no sample has been analysed. You can also permanently delete your account and results at any time, although this cannot be reversed afterwards. Returning an unused laboratory test for a refund should be simple, and we sincerely apologise that the process has not felt that way. You only need to send us the Test ID so we can deactivate it and process the refund; the physical kit does not need to be returned. There may have been a misunderstanding about whether you wanted to return an unused test for a refund or send a collected sample to us for analysis. If you were specifically asked to return the unused kit, we would be happy to investigate why. We’re very sorry if our replies did not clearly address what you needed. Unfortunately, this review is not linked to an order number or email address, so we’re currently unable to identify your case. We have requested further information through Trustpilot, and you should receive an email asking for the details we need to assist you. We would really appreciate the opportunity to put this right and make the refund process as easy as possible for you. 💙 Best regards, GetTested

Response from GetTested.us· Apr 24, 2026

Hi, Please feel free to contact us by email and send us a clear photo of your test so we can take a closer look. Some of our rapid tests have what’s called a cut-off value, which means that a faint line is not considered a positive result but rather at the borderline. This is also stated on the interpretation card included with your test. In such cases, we recommend repeating the test. It’s also important to remember that this is a screening test. A rapid test should not be used as the sole basis for diagnosis — any positive result should always be confirmed with a laboratory test, which is also stated in the pamplet. Without seeing your test, we unfortunately can’t know exactly what happened, but false positives can occur for several reasons, such as cross-reactions with other microorganisms, recent vaccinations, or reading the test after the recommended time. If you email us with a photo of your test, we’ll be happy to help you further. Kind regards, GetTested

Response from GetTested.us· Aug 20, 2025

Hi John, We never delete a test without reason. Tests are only removed if they are invalid, for example if the sample was too old, insufficient, or hemolytic. In these cases, we always send an email explaining and asking you to provide a new sample. Please kindly check your inbox as well as your junk/spam folder. If you haven’t received any replies to your emails, that sounds very unusual – please double-check that you didn’t send them to a no-reply address. We have not been able to find any unanswered emails this old in our inbox or spam. To help us resolve this for you, please update your review with your order number so that we can reach out to you via the email address linked to your order. You are also welcome to include an alternative email address if you prefer. Trustpilot should also have sent you a request for more information – if you did not receive that either, it could be due to a spam filter in your inbox. Otherwise, you can manually update your review via their website with the requested details. We would very much like to help you get this sorted out.💙 Kind regards, GetTested

Response from GetTested.us· Aug 19, 2025

Hi Aniyah, we want to reassure you that we are not a scam 💙 If your package has been stuck in NC for four days, that is unfortunately an error on FedEx's side and might be due to a sorting error. We would very much like to help you resolve this and contact FedEx to get the package moving again if it has not yet been delivered. Please kindly update your review with your order number or reach out to us directly, so we can look into this for you. Thank you for your understanding 💙 Kind regards, GetTested

Response from GetTested.us· Aug 11, 2025

Hi Shaun, That sounds very unusual. Please update your review with your order number or email address so we can look into this and contact you directly. We normally reply to emails within 1–2 business days, though it can occasionally take a little longer during public holidays. Usually, if you haven’t received a reply within that time, it’s just a matter of waiting a bit longer. If you could update your review with your details, we’ll be able to find your order and help you. Thank you. All the best, GetTested

Response from GetTested.us· Aug 11, 2025

Hi, Please feel free to contact us by email and send us a clear photo of your test so we can take a closer look. Some of our rapid tests have what’s called a cut-off value, which means that a faint line is not considered a positive result but rather at the borderline. This is also stated on the interpretation card included with your test. In such cases, we recommend repeating the test. It’s also important to remember that this is a screening test. A rapid test should not be used as the sole basis for diagnosis — any positive result should always be confirmed with a laboratory test, which is also stated in the pamplet. Without seeing your test, we unfortunately can’t know exactly what happened, but false positives can occur for several reasons, such as cross-reactions with other microorganisms, recent vaccinations, or reading the test after the recommended time. If you email us with a photo of your test, we’ll be happy to help you further. Kind regards, GetTested