Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
23 reviews
Simple Source SolutionsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Simple Source Solutions provides innovative hosting and service offerings scaled to meet any need or budget. We specialize in hosting WordPress and Joomla websites, optimizing our cloud platform to deliver the best experience for hosting your site, period. We’re also nice to work with–separating us from the all too often cold and unconcerned mega-hosts of our day. This is why our customers love to Get Simple and have been doing so since 2008.
Simple Source Solutions (getsimple.net) has 23 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
23 approved reviews, newest moderated first
Our email was not working, so we reached out to them to inquire about the problem. I received an immediate response, and the issue was resolved within minutes. Their customer service has been excellent with all of our questions or issues.
By Sedki & Russ E.
Response from Simple Source Solutions· May 18, 2021
Thank you so much for your business and the kind feedback about your experience with our support team!
We have been with Simple Source Solutions for over 10 years. In the beginning, Todd assisted us with our web hosting and has since developed our entire web application. Any issues or service tickets get immediate and personal attention. I have always felt like a VIP customer and am glad I found their business.
By Travis T.
Response from Simple Source Solutions· May 17, 2021
Thank you so much for the kind words and taking the time to share your experience with Simple Source for the benefit of potential customers. We greatly appreciate you and your business!
Get Simple is great and affordable. Todd has been awesome every step of the way. He will help you greatly with your website.
By Nate R.
Response from Simple Source Solutions· May 15, 2021
Nate, thank you so much for taking time to leave us with this great feedback and sharing your experience with other potential Simple Source customers. Thank you for your business!
I've hosted my website with getsimple.net for 7+ years now. And the only time I ever had an issue it was resolved lighting quick. I really appreciate that kind of customer service! I'd highly recommend working with them because they really do deliver a lot of value.
By Joel
Response from Simple Source Solutions· May 15, 2021
Joel, thank you so much for the positive feedback. Glad to hear you’ve been enjoying your hosting service and the value you get out of hosting your site with Simple Source. Thank you for your business!
You never delivered, and shifted the blame on us.
By Richmond P.
Response from Simple Source Solutions· May 15, 2021
Hi, So sorry to hear of your experience. There is little context given here for us to assist you and we would love the opportunity to make whatever is wrong, right for you. We value your business, and probably much like you, we truly want to help our customers given the opportunity to do so. We’re in business to provide high quality service and satisfaction. The last ticket we have from you had the subject “E-mails / Outlook is not working since the payment did not arrive on time. Account is paid but emails are down” The last response from us was “We have checked the account status and it is active and the mailing is working fine on it too. Our testing to our gmail account worked fine. Also mails are successfully receiving to your account without any issues. If you are still facing issues, please update us with the error details at your end, so that we can check the issue in detail.” It seems you didn’t pay your bill on time, then your account was suspended and you were experiencing some email connectivity issues after your account was suspended for non-payment. Suspension and cancelation are standard practices in every industry for non-payment. We never heard anything back and then you requested that your account be cancelled. Again, we would love the opportunity to actually help you. Please let us know how we can help.
GetSimple is the best! They are very fast to help us and answer your questions. Excelente work! I am very very Happy!!!
By Pierre C.
Response from Simple Source Solutions· May 10, 2021
Thank you so much for the kind words, Pierre! We are grateful for your business and love working with you. Thank you for Getting Simple!
Service works well enough but customer service for billing questions via phone is non-existent. I have left two messages about needs to change our biling information and questions about future payment options. I have still not received a call back but was able to make partial changes through the website to get us through the current year. But we will have the same problem next year unless it is corrected. This will take human interaction.
By Karen L.
Response from Simple Source Solutions· May 8, 2021
Hi Karen, Thank you for taking a moment of your valuable time to leave us this feedback. We greatly value your business and find it unfortunate that we’ve left you less than fully satisfied. The most secure way to update payment information is through our website. We have very nice humans ready to assist you and promise there are no issues we cannot easily and swiftly resolve for you. Can you please drop us a brief note describing the billing issue you’re experiencing at [email protected]? This will open a ticket so we can securely assist you to your full satisfaction. Thank you for your business!
