Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
172 reviews
ShapelySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Achieve the best shape of you with personalized weight loss from experts you can trust.Join countless patients who've lost weight safely and effectively with Shapely. Here's what you get:1. Monthly video visits with a weight loss specialist2. Convenient app with ability to chat with your provider anytime3. Access to both branded and compounded weight loss medications4. Affordable medication pricing, with compounded semaglutide at just $199/month.5. Evidence-based care led by our Harvard-trained weight loss physician Dr. Justin Zaghi
Shapely (getshapely.com) has 172 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
172 approved reviews, newest moderated first
FINALLY…losing the weight and Shapely has been amazing so far…wish I would have known about them sooner!
By jeanine B.
Response from Shapely· Jul 25, 2024
Thanks Jeanine! So delighted to hear you're having an amazing experience with Shapely!
Great customer service Aaron was awesome. I had a billing question and he handled it right away.
By Stacy
Response from Shapely· Jul 25, 2024
Thanks Stacy! So happy to hear you're loving Shapely!
I am lucky to have a dream experience with my weight loss journey. Dr. Justin has been very helpful and attentive to all my needs. He got on the phone personally with my insurance to get meds approved. I’m looking forward to reaching my goal weight and I have Dr. Justin and Shapley to thank for that.
By Christine P.
Response from Shapely· Jul 25, 2024
Thanks Christine! So glad to have you as a patient at Shapely :)
Follow up review... from my post 06/06/2024. I met dr z by virtual doctor visit. Very nice doctor and very vocal about my health. And i cant believe it how fast i got my medication 06/11/2024 by fedex. As soon i got it and took the shot. Now im feeling it i dnt crave that much and i cant even finish my whole meal. Excited for this coming journey of lossing weight and get healthy and exercise and someone like dr z and the team assisting me. I havent weight my self yet cos to early for that tbh i feel lighter now. Im 175lbs before taking the shot... 4star for now xoxo
By FGarcia
Response from Shapely· Jun 16, 2024
Glad to hear you're loving Shapely and are off to a great start with us on your weight loss journey! We're excited to see your success!
Dr Zaghi. Is one of the most caring people I have ever met. He works with me each month to ensure I'm on track and to check to see if I need anything. Meagan is also very helpful and easy to talk to. It is slow going but that is alright. I'm working with the most caring professionals. Randall Stiles
By Randall S.
Response from Shapely· Jun 2, 2024
Thanks Randall! We're so glad to hear you're having an amazing experience with Shapely!
Never met with a doctor, just the PA and she was not easy to get ahold of. The website charges more than alternative websites doing the same thing. Also, I emailed requesting to cancel my account and they cancelled my appointments immediately rather than letting me finish out my month that I paid for. The cancelled my dietician appointments and I was never able to meet with the dietician despite paying for it. I emailed asking why I couldn't finish out my month and requesting in writing confirmation that my account was cancelled and they never replied. Just awful. I only got any response when I wrote this review. I did get a refund on the account fee, but then was specifically asked to change my review multiple times. I still had a poor experience, so I won’t be changing my review. I would appreciate if the company stopped reaching out to me.
By Missy
Response from Shapely· Jun 2, 2024
Hi Missy, I'm sorry to hear that you had a less than perfect experience with Shapely. We only received one email from you and promptly responded to it. In any case, we aim for 100% satisfaction with every patient, so we went ahead and provided you with a full refund of your membership.
Dr. Zaghi was great to work with and always available for questions. Shapley was exceptionally helpful with scheduling, inquiries, billing, and more. I sincerely appreciate their assistance.
By Justin M.
Dr Zaghi, great to work with. Throughout the process, he was available to answer any questions I had. Shapley has been exceptionally helpful with scheduling, answering inquiries, and billing, among other areas of service. I sincerely appreciate their assistance. Exceptionally Wonderful --
By Angela H.
