Trash time for these.
WORST CUSTOMER SERVICE - THEY ARE ACCUSATORY AND PUSH BLAME ON CUSTOMER (in my opinion). All I wanted was to know the lifespan of their product and I get accused to trying to get in a "pissing match" with them (their words not mine). So I wrote a not so glowing review of this product but I have since changed my review to talk and show the poor customer service I have received. Either way the product totally fell apart (after 10 years of basically no use) but it was the way I was treated that is appalling and I want potential customers to read for themselves and decide so I will include their and my correspondence with each other and let you be the judge. This is what I first wrote: "I have a question I have 20 of these tiles 10 red and 10 white. How long are they supposed to last as the red ones are all dried out and falling apart. They were hardly ever used and kept in the storage bag." This was the companies response: "Under normal conditions they typically last many many years. I have no idea under what conditions they were stored in and how they were affected. Sort of impossible for us to speculate." I wrote back: "Well they are about 10 years old. I wasn't sure if they had a lifespan of the foam." They wrote back: "Plus if you have that amount of tiles, you may not have bought from us as we don’t sell in those quantities." I then left a poor review and this is what they wrote me back asking me to remove the review: "Really? You write us a 1 start review based on this interaction? Let me help here a bit and I hope you choose to do the right thing. 1) You cannot buy 10 tiles of a color, those are pack if you take the time to review the ordering 2) we have no idea what storage conditions are. In AZ here, that could be very hot and dry and most things don't last 10 years 3) you could not have spent $500 on 20 tiles of any of our products, no way about that, way more than ours cost 4) when you don't use any flexible product for 10 years, it can lose its elasticity, this is common sense Now, we are happy to help, but it seems you are just looking for some sort of a fight with us and we don’t' even thing you bought from us to begin with. Happy to help you out, but kindly remove that review as it is not pertinent." I wrote back with pictures of their product showing it was theirs and falling apart: "my apologies it looks like 12 and 12 of each I didn't count them all but it sure looks like your product to me." This is the response I get back again asking me to remove my poor review: "Great, of course it is ours seeing that. But you let some foam rot in a dry hot basement and our reply to your message should have found no offense to you whatsoever. We answered what we could. Your review online was an incredibly uncalled for act of aggression and spite. We are formally requesting you remove it. thank you" My response: "Actually my basement is kept at 68 degrees and humidity is kept between 30 to 50 percent. And all I asked was how long they should last which you did not answer. " And their final response: "Actually did and still had no idea about storage when I did. I’m not continuing this stupid pissing match with you. Clearly you are just someone wanting to D’ana he to others, hence the review. We d already files a claim so be it. Thanks for reaching out to simply harass us. We won’t rely further. You should be ashamed of yourself " So you decide for yourself if this is a company you want to give your business to. I'm just letting you know what happened to me.
By JAB
Response from Get Rung· Sep 2, 2020
Really? You write us a 1 start review based on this interaction? Let me help here a bit more and I hope you choose to do the right thing and remove this review: 1) You cannot buy 10 tiles of a color, those are pack if you take the time to review the ordering (you likely did not buy from us as we stated) 2) we have no idea what storage conditions are. In AZ here, that could be very hot and dry and most things don't last 10 years 3) you could not have spent $500 on 20 tiles of any of our products, no way about that, way more than ours cost. 20 tiles of our product like this would only cost about $80 4) when you don't use any flexible product for 10 years, it can lose its elasticity, this is common knowledge 5) Who stores something for 10 years, never using and then writes a bad review??? 6) This is completely the wrong reason to be using a review system like TrustPilot Now, we are happy to help, but it seems you are just looking for some sort of a fight with us and we don’t even think you bought from us to begin with. Happy to help you out, but kindly remove this review as it is not pertinent. Thank you...for those that care here is the original interaction...does not warrant ANY response, especially a negative review. CUSTOMER: Comment: Hello I have a question I have 20 of these tiles 10 red and 10 white. How long are they supposed to last as the red ones are all dried out and falling apart. They were hardly ever used and kept in the storage bag. COMPANY REPLY: Under normal conditions they typically last many many years. I have no idea under what conditions they were stored in and how they were affected. Sort of impossible for us to speculate.