GetRentacar.comReviews of getrentacar.com

Scammers We started working as partner, gave them cars. They give it to client, take money from client and doesn’t pay anything to partners

Horrible experience. We booked a car, and it turned out the the car is not available, after we already paid the deposit. Instead of finding us a different option for free, they wanted us to book a different car, which would’ve costed even more, which we would’ve needed to pay. Horrible customer service too. Never again. Be careful of this company!

Спасибо менеджеру Ивану, за то что очень срочно и оперативно (за 15мин) нашел нам аренду автомобиля в Риме без кредитной карты! Благодаря оперативной работе мы смогли уложиться в наш тайминг по путешествию. Также менеджер был всегда на связи вплоть до забора машины, быстро решил нестандартную ситуацию. Еще раз выражаем большое спасибо за отзывчивость, участливость, ориентированность на клиента и оперативность работы менеджера!

I booked a car in Dalaman, Türkiye through GetRentacar. After paying the 15% prepayment, I was informed that the original supplier could not provide the vehicle because it was unavailable. GetRentacar offered a replacement rental and told me it would be on the same conditions as my original booking. However, that was not the case. My original booking included full CASCO insurance and hotel delivery. The replacement supplier charged me an extra €245 for insurance and refused to deliver the car, requiring me to travel to their office instead. At the end of the rental, I also received a speeding ticket. The rental company charged me the full amount and claimed that the early-payment discount available in Türkiye does not apply to camera-issued fines, but provided no evidence for this. My disappointment is not with the car itself, but with the fact that the replacement booking did not match the conditions I originally paid for. If a replacement is advertised as equivalent, customers should receive the same services and coverage. Getrentacar takes zero responsibility and refuses to take measures.

Terrible Post wrong photo of car Queried the mistake kept me on the phone for 26min to say you can cancel your booking

Пользовались авто в Сараево. Оператор быстро предложил несколько вариантов, пошлел на встречу и оформил оплату полностью рублями, чтобы для нас было очень важно. Машину привезли к указанному адресу, никаких скрытых платежей не было. При осмотре авто все прошло хорошо, приняли без проблем.

The employee was polite and friendly when picking up and returning the car. The car was in good condition. Previously, I frequently used Eurocar in southern Europe. Issues with deposit refunds and excessive charges were difficult and time- consuming to resolve. Everything is fine here.

They tried to make me book a car in Vietnam in total illegality, which could have put myself and my family at huge risk in case of accident or police control. I wanted to book a car in Vietnam with their service. Everything went well until they contacted me to warn me that an international driving permit from the 1968 convention of Vienna is required. mine is unfortunately the 1949 version delivered in Hong Kong. Instead of cancelling immediately my booking, as I requested, they redirected me to another “car owner” in Vietnam willing to accept my permit. However, after checking every article about the requirements in Vietnam, it appears that it is simply illegal to self drive with a 1949 IDP and the 1968 is MANDATORY. As of now, I lost the booking fees despite I requested the cancellation, and they also tried to rent a car to me illegally, putting my family and I at huge risk.