My alarm went off in the middle of…
My alarm went off in the middle of night for no reason. I had to delete the whole thing. My husband has dementia and it made him real paranoid that someone was in the hiuse
By Judy C.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
532 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Protect what you love with Notion. Monitor your home, apartment, vacation property, or small business with a single sensor, no matter where you are.
Notion (getnotion.com) has 532 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 64 reviews with 1 star · Clear filters
My alarm went off in the middle of night for no reason. I had to delete the whole thing. My husband has dementia and it made him real paranoid that someone was in the hiuse
By Judy C.
We get false alarms all the time. I've added a magnet to our front door and resynched it many times and it still says the door is open when it's closed. Also, I get notices that we are offline and then back online and I'm at home and we didn't lose power or internet so that is a false notice as well. I can't rely on this product at this point.
By Kathryn G.
I reached out for support and got a little...then nothing. They insisted that I needed new parts. I paid for new parts and the system still doesn't work after trying 51 resets. So I asked to return 2 times. What answer have I gotten? **CRICKETS**
By Victor U.
I keep getting notifications that my system has gone offline and then a minute later that it’s back on line. Very annoying!
By Norma H.
difficulty logging in
By Tom
If you want a company that will dodge your technical support questions, after they design error messages that make no sense and are undocumented, and then as a last-ditch effort will tell you that you meant to ask Notion the notetaking-app company about your sensors, then this version of the company Notion is your perfect match! Even ChatGPT couldn't make up this wild story, these are all facts and I cannot possibly regret giving this company $150 more than I do.
By Kenneth S.
Called for support 2 days ago. Requested call back. Still awaiting. In addition waited over 1 month for 8 sensors.
By John C.
After buying these additional sensors, Hipo has notified me that "..smart home kit will be disconnected and as a result, lose all functionality". So I wasted my money on your sensors because you're going to deactivate my system.
By Notion C.