Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
41 reviews
Launch MedicalSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launch Medical is listed under Pharmacy & Medicine.
Launch Medical (getmyphoenix.com) has 41 customer reviews on The Fair Hearing, with an average rating of 1.4 out of 5.
Showing 36 reviews with 1 star · Clear filters
Extremely poor customer service, product never shipped after almost 1 month, do not waste your time ordering. Told me each week they were having supply chain issues. No management available to talk to.No remorse no apology they DO NOT CARE
By AJ
Absolutely useless. A waste of time and money. Nothing more than a mini jack hammer. Messy to use. If anything made the issue worse. Seemed to cause internal bruising which needed time to heal. I would compare the feeling to injuring my arm and causing a bruise. That area would be sore and even sensitive to the touch until healed via time. It would bring blood into my penis while doing the "treatment", but I can do that with a manual massage which is way more comfortable and just as effective.
By JOHN L.
Response from Launch Medical· Jan 21, 2025
Hello John, we are sorry to hear you had difficulty using the Phoenix. From your description you were pressing far too hard during treatment. Please review our how to video at howtousethephoenix.com or take a look at our manual (in the links at the bottom on our website) at getmyphoenix.com. If we can be of any assistance please don't hesitate to reach out.
The questionnaire they gave you makes you think that this product will work for you. After months of using it did nothing for me. When I called them to return the product the agent told me they are not medical professionals. They did however issue a prompt refund.
By T S.
Response from Launch Medical· Jan 21, 2025
Hello, yes our customer service professionals are not medically trained. We kindly ask that any medical questions be sent to your own physician as they know your specific issues best.
Scam! Stay away! Doesn’t work
By Sam C.
Response from Launch Medical· Jan 21, 2025
Hello Sam. We are sorry to hear you've had a negative experience with the Phoenix. We do not see an order in our system under your name, however. If we can be of any assistance please reach out. You can contact us via private message here, or on the website chat from 4 am until 11 PM PST. You can also reach us by email at [email protected] or give us a call at 1-866-781-9616 from 7am-5 PM PST.
