Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
618 reviews
Mode by GM FinancialSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SavingsSee if you can save by refinancing your auto loan with Mode.ConvenientA faster, easier way to refinance your vehicle, completely online. Just a few clicks could save you money.TrustedMode is backed by GM Financial, so it's financing you can trust. Keep the car you love with a payment you like.
Mode by GM Financial (getmode.com) has 618 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
618 approved reviews, newest moderated first
Quick response and knowledge customer service personnel
By Jason
Response from Mode by GM Financial· May 13, 2025
Your opinion matters. Thank you for sharing your experience with us! If you need assistance, please visit this link today: https://www.getmode.com/en-us/mode/contact.html
Incredibly painless and easy experience from start to finish.
By Al
Response from Mode by GM Financial· May 13, 2025
Thank you for reviewing Mode. If you have any questions, please visit this link to contact us: https://www.getmode.com/en-us/mode/contact.html
Courtney was a pleasure to work with and the MODE team. Thank you for all help and quick communication responses. I only did 4 out of 5 because I was informed the process was expected to take 2-3 weeks. But some delays from the system caused it to be a month to finance a car. Just give yourself enough time when financing.
By Zakkery
Response from Mode by GM Financial· May 5, 2025
Your opinion matters. Thank you for sharing your experience with us! If you need assistance, please visit this link today: https://www.getmode.com/en-us/mode/contact.html
Great service
By CHRISTOPHER G.
Response from Mode by GM Financial· May 5, 2025
Thank you for reviewing Mode. If you have any questions, please visit this link to contact us: https://www.getmode.com/en-us/mode/contact.html
It was an easy and comfortable experience. I appreciated being informed and guided through the process. If I had questions, their staff was very helpful. I am very satisfied with the outcome.
By Dawn
Response from Mode by GM Financial· Apr 30, 2025
Your opinion matters. Thank you for sharing your experience with us! If you need assistance, please visit this link today: https://www.getmode.com/en-us/mode/contact.html
This company is very well organized everything is done online and very fast everything is so detailed and simple and m o d e moves very fast and they save you a lot of money in the long run it's hassle free you don't have to go to the dealership everything is done right from your computer or Android or iPhone so that's a good thing and if you have any questions or issues or is stuck on something you can always give them a call like I did one time and they are there and they answer the phone immediately and they answer all the questions I love this company, I recommend m o d e very strongly.
By Donald
Response from Mode by GM Financial· Apr 25, 2025
Thank you for reviewing Mode. If you have any questions, please visit this link to contact us: https://www.getmode.com/en-us/mode/contact.html
Very prompt and easy to understand process
By Dalia
Response from Mode by GM Financial· Mar 31, 2025
Your opinion matters. Thank you for sharing your experience with us! If you need assistance, please visit this link today: https://www.getmode.com/en-us/mode/contact.html
It was just a few bugs, but overall the process was very easy and completed before the end of my lease. There apparently was late coordination between Mode and the finance office resulting in a call coming to me about a payment delinquency. I have never been delinquent and it was corrected quickly. Thank you.
By Evelyn R.
Response from Mode by GM Financial· Mar 25, 2025
Thank you for reviewing Mode. If you have any questions, please visit this link to contact us: https://www.getmode.com/en-us/mode/contact.html
