Mode made the refinancing process easy and convenient.
Mode made the refinancing process so easy and convenient. I am happy we decided to proceed with GM.
By Barbara
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
618 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SavingsSee if you can save by refinancing your auto loan with Mode.ConvenientA faster, easier way to refinance your vehicle, completely online. Just a few clicks could save you money.TrustedMode is backed by GM Financial, so it's financing you can trust. Keep the car you love with a payment you like.
Mode by GM Financial (getmode.com) has 618 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
618 approved reviews, newest moderated first
Mode made the refinancing process so easy and convenient. I am happy we decided to proceed with GM.
By Barbara
Everyone I spoke to was very helpful and answered all my questions.
By Lorelie
Fast, friendly service
By Denise
Very easy to do business
By William
Mode was very easy to use! Fast responses, support to answer questions, etc. Very efficient!
By Yevette
I liked the ability to speak to a customer service person. I disliked the lack of transparency in the process. Still, after accepting the loan, there is info I cannot access. The website is just shy of useless.
By Lynn
Very easy to understand and simple
By Gaston Diaz M.
Pretty simple process, only a few forms to fill out, scan a few documents, mail back the original paperwork. Easy peasy, lemon squeezy.
By James