Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
618 reviews
Mode by GM FinancialSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SavingsSee if you can save by refinancing your auto loan with Mode.ConvenientA faster, easier way to refinance your vehicle, completely online. Just a few clicks could save you money.TrustedMode is backed by GM Financial, so it's financing you can trust. Keep the car you love with a payment you like.
Mode by GM Financial (getmode.com) has 618 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
618 approved reviews, newest moderated first
Everything was explained properly. All was done in a timely manner. if i had a question, i had answers right away.
By Diana G.
Response from Mode by GM Financial· Oct 11, 2024
Thank you for reviewing Mode. If you have any questions, please visit this link to contact us: https://www.getmode.com/en-us/mode/contact.html
Employees sent rude emails, did not answer the question. Did not receive a requested phone call. Paperwork system was not user friendly. Overall process took way too long. I would not recommend this company to anyone.
By Amy
Response from Mode by GM Financial· Oct 10, 2024
We are sorry to hear about your experience, Amy. Please call us or email us at: 833-616-6633 / [email protected] and we will connect you with our customer care team.
Good and fast service
By RAMON G.
Response from Mode by GM Financial· Oct 8, 2024
Thank you for reviewing Mode. If you have any questions, please visit this link to contact us: https://www.getmode.com/en-us/mode/contact.html
The perfect way to get a car loan when you have a busy lifestyle. Everything done easily on your time schedule. The great reputation of GM Financial it's a no brainer.
By Daniel
The staff were helpful when I had questions on how to navigate on line. It was a learning experience for me. There was no opportunity to negotiate terms of the contract which I felt was important? The website did not allow me to print the terms of the contract so I am waiting for hard copy in mail. GAP ins is great!
By Barbara S.
Great experience. Simple process. I didn’t want to go into the dealership and doing the transaction with your organization was efficient and everyone was helpful.
By Philip
Easy process to get through
By John
Keep up the good work
By Salvatore
