Luna Physical TherapyReviews of getluna.com

6030 W. Oaks Blvd., Suite 210, Rocklin, California

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The Fair Hearing score

3.9/ 5

Average

276 reviews

Luna Physical Therapy3.9Average

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About Luna Physical Therapy

At-home physical therapy.

Luna Physical Therapy (getluna.com) has 276 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.

Also known as: getluna.com
Website: getluna.com
Category: Clinics
Location: Rocklin, California
Listed on The Fair Hearing: 2026

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Nov 10, 2023

Scheduling first appt frustrating

I’m waiting for my first appointment but the process of scheduling was frustrating. The intake person schedules a therapist in your area but can’t tell you if that therapist is qualified to meet your specific needs. I was also frustrated that two of the physical therapists that come up on their site who got my attention based on their profiles, were not in their system when I called to make appt and she didn’t know why. If therapists are no longer available they should be deleted off the Luna site (Dr Paul Nguyen and Dr Elaine Huddon in Dallas area.) That’s false advertising. Waiting for call back on if the therapist who is scheduled, who I didn’t see on the Luna site, is appropriate for my condition, as I really wanted Dr Nguyen but I was told he wasn’t an option because she couldn’t locate him in the system. They can’t even tell you who your therapist will be until they get your credit card information which is also sketchy. Because some of the reviews on Trustpilot are positive, I’ll see what happens and follow up to provide more details on my experience. The person who took my call seemed very incompetent…

By MG

Response from Luna Physical Therapy· Nov 10, 2023

Hello MG, Thank you for posting your comments. Without knowing your name, it is difficult to investigate your issues internally. However, based on your description, we’d be happy to clarify your concerns here. Luna is in several cities in the US. The therapists on our website are therapists that provide care, however, they may not necessarily be in your city. That is likely why our Concierge team told you that Paul Nguyen and Elaine Hudson weren’t therapists available to you in Dallas, which is where it sounds like you are located. Paul and Elaine don’t practice in Dallas. Luna’s therapists have an average of 10 years practicing care in all aspects of physical therapy. They are all highly trained professionals who deliver exceptional care. As a result, Luna typically assigns a therapist to a patient. This helps facilitate care sooner than waiting for a specific therapist’s schedule to open up. However, if you have a therapist that you know in Dallas who has told you that they can treat you through Luna, we can definitely find that specific therapist and match you with them. In your post, you mention that you had to provide your credit card information. We collect your insurance information to verify your benefits and your credit card is used for co-payments. This is collected in the same call that we schedule your appointment. If there is not a therapist available, then our Concierge team will ask you if you’d like to be placed on our waiting list. If you agree, we still collect your insurance and credit card information. This is because once we ask therapists in your area if they would like to accept a new patient, an appointment will be confirmed within your preferred times and days. This happens quite quickly, in some cases, within a few minutes to a few hours. You will receive an email or text (based on your preferences) notifying you of your upcoming appointment. We are confident that you will be delighted with your appointment. Luna’s therapists are extremely qualified practitioners who are determined to help their patients achieve their goals. We look forward to reading your review once you have completed a session.