LuminaReviews of getlumina.com

Response from Lumina· Jan 13, 2022

Dear Matthew M, First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience with your previous booking. In regards, we are unable to track your booking from the review thus we appreciate it if you can reach out to us via [email protected] to provide us with the order number for us to assist you further. Our development team aims to release an update for Windows / Mac in early Feb, in the meantime, we could also arrange an onboarding call with our staff for some settings for your Lumina if you need. Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come. Best, Lumina Support Team

Response from Lumina· Jan 13, 2022

Dear Erik, First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience with your previous booking. In regards, we are unable to track your booking from the review thus we appreciate it if you can reach out to us via [email protected] to provide us with the order number for us to assist you further. Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come. Best, Lumina Support Team

Response from Lumina· Jan 13, 2022

Dear Chris, First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience with your previous booking. In regards, we are unable to track your booking from the review thus we appreciate it if you can reach out to us via [email protected] to provide us with the order number for us to assist you further. Our development team aims to release an update for Windows / Mac in early Feb, in the meantime, we could also arrange an onboarding call with our staff for some settings for your Lumina if you need. Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come. Best, Lumina Support Team

Response from Lumina· Jan 13, 2022

Dear Dennis, First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience with your previous booking. Upon checking, your inquiry has been addressed by our support team, and please accept our sincere apologies for the delay. We totally understand your frustration, and our team is pushing hard to our logistic partner at this moment. Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come. Best, Lumina Support Team

Response from Lumina· Jan 7, 2022

Hi Hemi, First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience with your previous booking. We deeply apologized that our express logistic partner has recently exceeded its capacity and thus some delay may be expected even when you choose the express shipping method. Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come. Best, Lumina Support Team

Response from Lumina· Jan 7, 2022

Hi Markus, First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience from you. Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come. Best, Lumina Support Team

Response from Lumina· Jan 7, 2022

Hi Vincent, First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience with your previous booking. We deeply apologized that our express logistic partner has recently exceeded its capacity and thus some delay may be expected even when you choose the express shipping method. Our development team aims to release an update for Windows / Mac in Jan, in the meantime, we could also arrange an onboarding call with our staff for some settings for your Lumina if you need. Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come. Best, Lumina Support Team