On time
On time, convenient and priced fair - I will only use Getlabs. Especially if fasting is required.
By UNLVino
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,361 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getlabs sends medical specialists to you to collect labs, vitals, and advanced diagnostics. Available same-day, nationwide.
Getlabs (getlabs.com) has 1,361 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
1,361 approved reviews, newest moderated first
On time, convenient and priced fair - I will only use Getlabs. Especially if fasting is required.
By UNLVino
Anaelys was on time, communicated well in advance, was very kind and did a great job! I highly recommend!
By Annette M.
This was our 2nd time using GetLabs for an in-home lab draw. The technician was excellent and communication from GL was ideal for the 2 hour window. I wish it was more affordable.
By Cara O.
I love the convenience of being home and not going into an uncomfortable likely chaotic lab facility. The phlebotomists are very skilled pleasant and efficient. I highly recommend GetLabs!
By Anfal M.
Convenient, cost reasonable and good option for older people or anyone with mobility issues. Staying home is better than driving and walking through a large store to get to Labcorp and being on time all while fasting. Tech was proficient and pleasant. Highly recommend
By JL F.
A nurse came to the house. Arrived on time. Took the blood draw. I waited 5 days and did not receive any results. I tried several times to contact GetLabs but the only way is through an AI chat. They have no customer support number. It has been 2 days and I have not received a response. I assume they lost or failed to deliver the blood. Now I have to seek a refund. Very, very disappointed. The company responded and asked for 2-3 days to investigate the matter. After 4 days, they still have not identified the location of the blood draw. It's outrageous to see a company lose someone's blood after the patient, 2 doctors, and the entire family needs to see the blood results.
By customer
Response from Getlabs· Mar 18, 2026
Thank you for your feedback. This is not the experience we want for our patients. We’ve reached out to you directly to gather more information and will work quickly to resolve this.
Very detailed status on eta so we would know where the staff member was and once here, she made my mother at ease and when a phlebotomist can take blood and not bruise the site of the draw, that’s a great phlebotomist! Thanks
By LM A.
Why are they hiring techs that have pet allergies? I have Persian cats. Monica arrived with no mask on and complaining. She should be working in a clinical setting, not in-house services. She didn’t wash her hands and laid all vials and accessories on table without cleaning or putting on a sanity pad. I had to get a paper towel. Her phone rang, and answered her phone in the middle of my blood draw! So unprofessional….website has no customer service number to call. Had to email complaint and asked a Manager to call me. Never responded. I won’t use them again!
By Christine R.
Response from Getlabs· Mar 18, 2026
Thank you for your feedback. This is not the experience we want for our patients. We’ve reached out to you directly to gather more information and will work quickly to resolve this.