Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,361 reviews
GetlabsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getlabs sends medical specialists to you to collect labs, vitals, and advanced diagnostics. Available same-day, nationwide.
Getlabs (getlabs.com) has 1,361 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
1,361 approved reviews, newest moderated first
A very convenient service with excellent techs. My only issue is the high price. I'm disabled and on a fixed income which makes the cost a bit prohibitive.
By Susan P.
Response from Getlabs· Nov 26, 2024
Thank you for your feedback. We're glad you found our service convenient and our techs excellent. We understand that cost can be a concern, and we’re always exploring ways to make our services more accessible. We appreciate you sharing your thoughts!
Getlabs is very professional. Service was very good.
By Evelyn
Ur timely communication and appointment. Outstanding performance in my view
By Sita N.
It was a very seamless, effortless, and easy process. Communication was very efficient and I was in the comfort of my own home. The process was so simple and didn’t really uproot me from my day to day life. It was such a great experience and such a breeze.
By Alyssa C.
My doctor ordered 32 exams. Out of the 9 tubes she had to fill, one of the tubes the phlebotomist brought lost vacuum (that is what she said) and there not possible to fill it with blood. She said would be ok because we had other tubes filled. Now there are 3 tests that WERE NEVER ORDER to the lab!!! GetLabs is incompetente to draw blood and put orders in the lab. I wasted my time and MONEY with this subpar service. They don't have a phone to call. You have to fill a form to get a call back. When I received the call back, they DID NOT said I was right! They sided with the phlebotomist saying she was right! UNBELIEVABLE. This was the worst experience ever. DON'T USE THEM.
By Thais P.
Response from Getlabs· Nov 5, 2024
Hi Thais, given your review contains patient health information we cannot respond regarding your specific appointment. If you still need help please contact us at getlabs.com/contact. We keep costs low for appointments by having a call-back system with patient support and will call you back promptly. We will make every effort to assist you and help you obtain your lab results.
Fasted and waited all morning, only to have them cancel after two hours of sitting around. Unbelievable!
By Guiseppe
Response from Getlabs· Nov 5, 2024
Hi Guiseppe, from time to time we need to reschedule due to unforeseen circumstances including weather and traffic conditions (e.g. car accidents) when we're en route. We appreciate your understanding and hope to see you soon.
This service gets one start from me since the set up was easy and the lab technician was professional. However the customer service and obtaining the lab reports are terrible. It is not worth the money! Convenient yes but do not spend the money take the extra time to go to the lab!!
By Tami P.
Response from Getlabs· Nov 5, 2024
Hi Tami, we're sorry to hear you feel that way. We keep costs low for patients by prioritizing providing an excellent in-person experience and we offer a call-back system if you have questions. Separately, we are not a laboratory so we do not provide lab reports nor do we claim to provide them. We instead deliver your samples to the laboratory and they tell you your results. We appreciate you trying Getlabs and wish you well in your health journey.
My Getlabs experience was amazing! An hour ahead of the appointment, I received a text message with an estimated arrival time, and the specialist arrived within 5 minutes of the estimated time. This was my first blood draw since I fainted during my last blood draw, and the Getlabs specialist took extra care since she knew I was nervous. The experience was quick and painless. Highly recommend!
By Michelle D.
