GethoppReviews of gethopp.com

I was charged by Hopp for a ride I never booked. I didn’t request a trip and still received a charge with no explanation. I tried to contact support, but I couldn’t reach anyone for help. This is very frustrating and feels like an unfair charge. I’m requesting a full refund and better customer support to prevent this from happening again.

Very disappointed with this app. The final fare was much higher than what was shown when I booked the ride. It feels misleading and unfair. I could have chosen Uber or Lyft for a more transparent experience. Please fix your pricing system.

If I could rate them 0, I would. Stay away from the ride share. They take your money and no ride. What they give you is a credit so that you can book again. They will do anything and give you every excuse not to give you credit. If it is a short ride, the driver will cancel the ride after 10 minutes. TRUST me, stay far away.

This was my first time using the app after being sent an invite with a promo code. When I went to use the code, it stated it was already used. Which no, because this was my first and last ride. I opened a ticket about not being able to use the code and the Rep told me the same thing it was used already eventhough I sent screen shots of this being my first ride. I wasn't satisfied so another Rep told me it wasn't used it expired. NO WHERE on the offer did it say it expired. The only reason I signed up was for the 60 percent off my first 5 rides. Since that doesn't exist, I going back to uber. They didn't send me another code, nor seemed interested in assisting me. Plus they are not much cheaper anyway

This company is actually so unprofessional, from the drivers to the entire company. This guys drove into a parked car and tried to pretend like everything was okay. Then they are always cancelling rides. Today I had to watch them cancel rides 10times everytime they are 2mins away. Like what do you MEANNNNN. Through the whole app away

Never use Hopp!!! It's a failed bunch of cheats and liars with agents and drivers! The driver will cunningly click the 'driver has arrived" message; whereas they are no where near! And this failed app/agents of a thing won't track the drivers but still overcharge you for the driver arriving late and wrong pick up spots! You will have to wait days before their so called gullible support agents attend to you because they keep passing your concerns to one another to pass time!

Never ever trust them to be as driver with them , they are not responsible if something happen and you will be paid for that worked as a driver with Hopp and had an incident where a passenger vomited in my vehicle. According to the company’s policy, the passenger agreed to pay for the professional detailing/cleaning required. I cooperated by taking the car in for cleaning and submitted the cost. However, Hopp (or the passenger via Hopp) failed to pay the agreed amount. This kind of experience is very disappointing and creates a serious financial burden for a driver. Before sending my car to cleaning I called them and submitted the mass picture and they asked me to take my car for cleaning and they will pay but later when I sent them invoice they don’t paid , several emails as records I have that as evidence I would advise other drivers to document all such incidents carefully, insist on written confirmation of the passenger’s liability, and follow up persistently until payment is made.

Terrible experiences non stop. Customer service not giving me my discounts after someone used my codes. Drivers canceling all the time. Brainless drivers who can't drive properly. Takes forever to get a driver.