GethikReviews of gethik.com

Response from Gethik· Jun 3, 2025

Dear friend, We’re sorry to hear about your negative experience and truly appreciate your feedback. We’d like to explain a bit: while our main office is based in the United States, in recent years, we have expanded and opened several large manufacturing facilities in Vietnam. The Sweatshirt you ordered was produced at one of these factories in Vietnam. To ensure fast delivery, we are partnered with a major international shipping company based in China, which helps streamline the shipping process to your country. Additionally, the sweatshirt you ordered is designed in a unisex style, and we always include a detailed size chart (attached below) so that our customers can choose the best-fitting size. However, we understand that our product did not meet your expectations, and we sincerely apologize for that. We always strive to provide the best quality products and services to our customers, and we are disappointed to hear that we fell short in your case. We take all customer feedback seriously and would appreciate your sharing, because this will help us improve our products and services in the future and ensure that we meet the expectations of all our customers. Once again, we apologize for any inconvenience caused and hope to have the opportunity to make it up to you in the future.

Response from Gethik· May 27, 2025

Dear friend, We are sorry to hear about your negative experience. We would like to explain that we did send you the order details and tracking link so that you could monitor your order. Kindly check your inbox again for the information. For this product, we typically need 5–7 days for preparation and 15–20 days for express delivery. Please kindly expect possible delays due to bad weather, national holidays, or other unexpected situations. As we checked, your order has already arrived in your country. You can track the order using the following tracking link: https://t.17track.net/en#nums=SDH0071095763 We are also urging the logistics team to expedite the delivery process as much as possible. Please allow a few more days for the order to reach you. Once again, we apologize for any inconvenience caused and hope to have the opportunity to make it up to you in the future.

Response from Gethik· May 23, 2025

Dear friend, We are truly sorry to hear about your negative experience. We would like to clarify that we contacted you previously and sent a message on May 17, 2025, including the tracking information and the estimated delivery date. Kindly check your inbox or spam folder again to review that message. Regarding the product you purchased — the zip hoodie — it is designed to be lightweight, breathable, and moisture-wicking, making it suitable for summer, fall, and early winter wear. This style has been highly favored by many of our customers for its comfort and practicality. However, we completely understand that the product may not have met your expectations, and we sincerely apologize for any disappointment. We are always striving to offer high-quality products and services, and we truly regret that we fell short in your case. We greatly value your feedback, as it helps us to improve and better serve our customers in the future. Your experience is important to us, and we want to ensure it helps us grow. Once again, please accept our heartfelt apologies for any inconvenience caused. We hope to have the opportunity to make it up to you and better serve you in the future.