Happy Hemp - CBD Gummies & EdiblesReviews of gethappyhemp.com

Response from Happy Hemp - CBD Gummies & Edibles· Oct 12, 2026

Hi Carol, Thank you for your feedback! We’re glad to hear you enjoyed our gummies, and we understand how frustrating it can be when delivery takes longer than expected. Your order was placed on October 4 and shipped within 24 hours. Once a package is handed over to UPS, transit times are managed by the carrier and are unfortunately outside our direct control. We can see that your package has been delivered, but if you experienced any delivery issues or have further concerns, please reach out to us at [email protected]. We’re happy to help! Best regards, Happy Hemp Support

Response from Happy Hemp - CBD Gummies & Edibles· Oct 12, 2026

Hi Phillip, We're sorry to hear that your gummies arrived melted! We understand how disappointing that must have been. Please know that we're always happy to review issues like this and help arrange a replacement when eligible. After checking our records, we can confirm that a replacement for your order has already been processed. We appreciate your patience and the opportunity to make things right. If you have any further questions or need assistance, please contact us at [email protected]. Best regards, Happy Hemp Support

Response from Happy Hemp - CBD Gummies & Edibles· Oct 12, 2026

Hi Paul, We're sorry to hear that your dog's treats arrived in pieces. We understand your disappointment and appreciate you bringing this to our attention. We’re always happy to review product concerns and help arrange a replacement if eligible. Please email us at [email protected] with photos of the product you received so our team can assess the issue and determine the best way to assist you. We appreciate the opportunity to make things right and look forward to hearing from you! Best regards, Happy Hemp Support

Response from Happy Hemp - CBD Gummies & Edibles· Sep 4, 2026

Hi Julie, We’re sorry your order hasn’t arrived as expected, especially since you’ve had faster deliveries from us before. It looks like your package was unfortunately lost after being handed over to the courier. We’ve been in contact with the courier regarding the issue, and we’ve already processed a replacement for you. We also sent an email with the replacement details and updates. We truly appreciate your patience and understanding, Julie, and we hope your replacement reaches you very soon. If you need any further assistance, please email us at [email protected]. We’re always happy to help! -- Happy Hemp Support

Response from Happy Hemp - CBD Gummies & Edibles· Aug 18, 2026

Hi Angie, We’re truly sorry to hear about your experience, especially after the replacement shipment arrived in similar condition. We completely understand how frustrating this must be. We’ve already reached out to you by email and have offered a complimentary replacement with expedited shipping and ice packs. While we do everything we can to help protect the gummies during transit, shipping delays or extended transit times with the carrier can unfortunately affect the condition of temperature-sensitive products. Please reply to our email or contact us directly at [email protected] or 305-209-4124 so we can make sure we get this resolved for you. Thank you for being a longtime customer and for giving us the opportunity to make this right. - Hpappy Hemp Support

Response from Happy Hemp - CBD Gummies & Edibles· Jun 15, 2026

Hi Liz, Thank you for sharing your feedback. We're sorry to hear that you were disappointed with your experience. After reviewing your case, we found that the order was delivered in March 2026, and the concern regarding the pipe was brought to our attention over two months later. While we understand your frustration, the determining factor in our decision was not solely the timeframe. The photos provided showed that the item had been used. As outlined in our return policy, returns for these items must generally be initiated within 7 days of delivery. In some circumstances, we do make exceptions; however, those exceptions are typically limited to items that remain unused. Although we were unable to approve a replacement in this instance, we offered a discount as a gesture of goodwill. We understand that this may not have been the resolution you were hoping for, and we appreciate you taking the time to share your experience. Sincerely, Happy Hemp Support Team

Response from Happy Hemp - CBD Gummies & Edibles· Nov 6, 2025

Hi Joe, Thank you for sharing your feedback, we truly appreciate you taking the time to let us know. We’re sorry to hear that the cherries didn’t meet your expectations this time. The quality and consistency of our products are very important to us, and we’d love the opportunity to make this right. Please reach out to us at [email protected], and our team will be happy to work with you directly to resolve your concern. Thank you for being part of the Happy Hemp family! — The Happy Hemp Team 🌿