Happy Hemp - CBD Gummies & EdiblesReviews of gethappyhemp.com

Response from Happy Hemp - CBD Gummies & Edibles· Oct 24, 2025

Hi Richard, We’re really sorry for the confusion, and we completely understand your concern. 💛 You can find the gummy count listed under “Strengths Available” on the product page. However, we see how this might not be very clear at first glance, thank you for pointing it out! We’re already reviewing our page layout to make this information easier to spot for future customers. We truly appreciate your feedback, it helps us improve the experience for everyone. If you’d like, our team can also review your order details to make sure you got exactly what you ordered, please reach out to [email protected] and we’ll be happy to help right away. — The Happy Hemp Team 🌿

Response from Happy Hemp - CBD Gummies & Edibles· Oct 24, 2025

Hi Michael, We’re so sorry for the delay, we completely understand how frustrating it is to wait longer than expected. 💛 As soon as you reached out on October 20, our team immediately filed a search request with USPS to locate your package. While their investigation can take up to three business days, we’ve been actively following up for updates. Since we value you as a customer, we’ve already gone ahead and processed a replacement order with expedited shipping so you won’t have to wait any longer. You may check your email for updates, we’ve been following up there as well and have sent your new tracking details. We truly appreciate your patience and understanding, this delay was on USPS’s end, but please rest assured we’re doing everything possible to make it right. — The Happy Hemp Team 🌿

Response from Happy Hemp - CBD Gummies & Edibles· Aug 10, 2025

Hi BJ, We’re sorry to hear your order didn’t arrive in perfect condition—we understand that hot weather can affect gummies during transit. However, we’d like to clarify a few points from your review to ensure the full situation is accurately represented. While your review states that we refused a refund, no such request was made at the time you first reached out. Instead, we followed our standard protocol: we suggested refrigeration as a quick fix and asked you to let us know if that didn’t help. Once you informed us—after trying refrigeration—that the gummies were still not to your satisfaction, we immediately processed a free replacement order for you at no additional cost. It’s important to note that you mentioned wanting delivery on the 13th only after the replacement was already processed. The ETA for your replacement was provided, and we shipped promptly within our stated timelines. Regarding shipping in warmer months, we clearly offer optional ice packs at checkout, which we recommend for customers in high-temperature states like Florida. Our products are shipped in sealed containers to maintain freshness, but we cannot control the internal temperature of individual mailboxes or the length of time parcels are left there. We take customer satisfaction seriously and acted promptly to resolve your concern in accordance with our policies. While we respect that you chose to leave your review as is, it’s only fair to make clear that we did address and resolve the issue in a timely manner. We stand by the quality of our products and our customer care, and we hope your replacement meets your expectations. Best regards, 🌿 Happy Hemp #SweetRelief | www.gethappyhemp.com [email protected]

Response from Happy Hemp - CBD Gummies & Edibles· May 29, 2025

Hi there, We believe this review may have been left in error, as the details you provided do not match our records, and the phone number mentioned is not associated with our store. Our team is committed to providing excellent service and high-quality products, and we take customer concerns seriously. If you believe you placed an order with us or need assistance, please feel free to contact us directly at [email protected]—we’d be more than happy to help clarify and resolve any issues. Best, 🌿Happy Hemp #SweetRelief | www.gethappyhemp.com [email protected]

Response from Happy Hemp - CBD Gummies & Edibles· Apr 17, 2025

Thank you for your review, Sharon. Firstly, I would like to extend my deepest apologies for the frustration you have experienced. It is apparent that we fell short in providing the level of service you expected from us, and for this, we are truly sorry. Our aim at Happy Hemp is to ensure our customers' satisfaction and their well-being. Your feedback has been escalated to our management team, and I assure you that we will investigate the matter with the intention of rectifying the issue in the future. We're committed to resolving these kinds of issues as quickly as possible. Please feel free to reach out to us at [email protected] for further communication on this matter; we promise we will do our best to make it right. Best, 🌿 Happy Hemp #SweetRelief | www.gethappyhemp.com [email protected]

Response from Happy Hemp - CBD Gummies & Edibles· Dec 29, 2023

Firstly, I would like to extend my deepest apologies for the frustration you have experienced. It is apparent that we fell short in providing the level of service you expected from us, and for this, we are truly sorry. Our aim at Happy Hemp is to ensure our customers' satisfaction and their well-being. In light of your recent experience, we've clearly missed the mark, and we deeply regret that. Your feedback has been escalated to our management team, and I assure you that we will investigate the matter with the intention of rectifying the issue in the future. We're committed to resolving these kinds of issues as quickly as possible. We appreciate your understanding in this matter. Please feel free to reach out to us at [email protected]. Best, 🌿 Happy Hemp #SweetRelief | https://gethappyhemp.com

Response from Happy Hemp - CBD Gummies & Edibles· Jun 16, 2023

Firstly, I would like to extend my deepest apologies for the delay and the ensuing frustration you have experienced. It is apparent that we fell short in providing the level of service you expected from us, and for this, I am truly sorry. Our aim at Happy Hemp is to ensure our customers' satisfaction and their well-being. In light of your recent experience, it seems clear we've missed the mark and I deeply regret that. Your feedback has been escalated to our management team, and I assure you that we are investigating the matter. We're committed to resolving this issue as quickly as possible. Once again, we deeply regret the impact this situation has had, and we sincerely appreciate your patience in this matter. Best, 🌿 Happy Hemp #SweetRelief | Home page

Response from Happy Hemp - CBD Gummies & Edibles· May 31, 2023

Dear Mary, Firstly, I would like to extend my deepest apologies for the delay and the ensuing frustration you have experienced. It is apparent that we fell short in providing the level of service you expected from us, and for this, I am truly sorry. Our aim at Happy Hemp is to ensure our customers' satisfaction and their well-being. In light of your recent experience, it seems clear we've missed the mark and I deeply regret that. Your feedback has been escalated to our management team, and I assure you that we are investigating the matter. We're committed to resolving this issue as quickly as possible. Once again, we deeply regret the impact this situation has had, and we sincerely appreciate your patience in this matter. Can you please email us an image at [email protected] so I can handle accordingly and process a reshipment. Best, 🌿 Happy Hemp #SweetRelief | Home page