Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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4,791 reviews
FurLife™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,791 approved reviews, newest moderated first
Patrick went above and beyond to help me when it was my mistake, his customer service skills were excellent and I am so grateful. We have been using these collars on our cats for 2 years now, and the money saved is crazy. Great pricing, easy to use, and EXEPTINAL customer service. 1000% recommend
By Sara S.
I bought this last year (good for 8 months) and it was amazing! The vets office thought it was a Pink necklace I put on my Lilly! That's when I told them all about FurLife! No more monthly tick and flea meds! I will be putting her new FurLife collar on the beginning of March! Lilly is 14 years old, rescued at five years old, and sends you love and many Thanks for this amazing product! 🐶🐶❤️
By Emilia W.
I was assured by customer service that the pendant would fit ANY collar OR harness. It does not at all. My dog HAS to use a harness and the only way this would attach would make it accessible for her to get it in her mouth. The company doesn't thoroughly read what you're saying and they give you cut and pasted responses that don't answer your questions. After not being able to use the product at all, they only offered a 40% refund. Don't trust their "guarantee" at all. Also, they will bombard you will emails wanting you to advertise their products for them even though you unsubscribe to them. Don't buy this. I didn't even get a chance to see if the product actually repels what it's supposed to repel!
By Amy C.
Response from FurLife™· Jun 20, 2025
Thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you've encountered with both the fit of the pendant and the communication with our customer service team. First and foremost, we apologize for any confusion caused by the initial assurance regarding compatibility. While the pendant is designed to fit most standard collars and many harnesses, we now understand that in your specific case. We're equally concerned to hear that our customer support responses felt impersonal and did not address your concerns directly. That is not the level of service we strive to provide, and we will be reviewing this interaction with our team to ensure improvements are made. Regarding the refund, we understand your disappointment, especially since the product could not be used. We’ll take your feedback seriously as we re-evaluate our policies to better serve situations like yours. We want to make things right — please reach out to us directly at [email protected], and we’ll ensure your case is escalated and handled with the care and attention it deserves. As for the marketing emails, we sincerely apologize if you've continued receiving messages after unsubscribing. That should not have happened, and we are taking steps to investigate and correct the issue so your preferences are fully respected. Thank you again for bringing all of this to our attention. Your feedback is incredibly important to us, and we hope we’ll have the chance to provide you with a better experience in the future.
Had an problem with one of the collars, Ramon and JeAnne were quick to address my issue and immediately resolved the concerns. Highly recommend the product have not seen ticks or fleas on my 3 labs since I purchased 2 years ago.
By John C.
Pendant was lost out of one of the collars we purchased. The staff was quick to answer and very professional and helpful.
By Shelia R.
I would give zero stars if I could. I purchased a flea and tick collar from this company, took 2 weeks to get it, and within three days my dog became physically sick — trembling, limping, not eating, and clearly in distress. I removed the collar immediately and reached out to the company, expecting they would care about my pet’s well-being. Instead, I was told to “air it out” and try it again in a few weeks — as if I’d willingly make my dog suffer twice. I have contacted them three times, clearly stating that the product made my dog ill and asking for a full refund. Instead, they offered me 40% back and told me to just keep the product. Keep it? For what — to poison my pet again? This is completely unacceptable. There is no accountability, no genuine concern for the health of pets, and no proper return policy for a product that clearly harmed my 14 year old dog. If you care about your animal, I urge you not to buy from this company.
By Dani J.
Response from FurLife™· Jun 20, 2025
Hello Danielle, thanks for your message. Please know that your pet’s health and safety is incredibly important to us. Our products are formulated with great care using natural ingredients that fall within safety thresholds and are generally well tolerated by both dogs and cats when used topically. Just like humans, pets can sometimes experience unexpected sensitivities or allergic reactions, even to natural substances. We strongly advise discontinuing use of the product immediately and continuing to work with your veterinarian for any follow-up care, just like stated on the safety disclaimer of the product and on our website. While our intention is always to support pet wellness, individual cases like this are taken very seriously on our end. To make things right, we’ve already gone ahead and issued a full refund to your original payment method. If you have any further questions or concerns, please don't hesitate to reach out to us.
This is the second go around with FurLife flea and tick collars for our two dogs . I was somewhat skeptical if they would deliver on the claims you folks made. But the did! So, when the end-of-life neared, I reordered and once again my pooches are protected. FurLife, You are my flea/tick collar choice for life!
By Ralph P.
Julia made my experience great. Julia gave me a prompt, cogent response which was right on point. If the quality of the collars is on a par with Julia's customer service, I will be over the moon. I asked for human help after an idiot response from the very Artificial so-called Intelligence (AI). In my 9th decade, I ask you please dump AI. If AI is reading this, I reckon I'm in trouble
By Prairie H.
