Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,791 reviews
FurLife™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,791 approved reviews, newest moderated first
When ordering my cat a flea collar I didn’t realize there were different colors before ordering so I accidentally ordered a green collar, I emailed the fur life team and Joan was very helpful they have amazing customer support I got a email back and Joan had my green cat flea collar switched out for another color I wanted! Thank you so much Joan and fur life!
By Chenoa W.
I left neutral feedback on the newer collars- I was not pleased at all.They were not meant for very tiny dogs... and much to my surprise , Joan from Furlife reached out and corrected it and is sending us the collars that we got last year that were perfect for my little girls, Thank you sooooo much Joan🩷
By Mrs. B.
Patrick and Joan have made my experience great by addressing my concerns immediately and helped me get my issue resolved with ease. It is a huge weight lifted when your helped with kindness and compassion! I appreciate the help and supporting FurLife!
By Courtney
Joan was super helpful and quick to respond. Five stars. Thumbs up.
By Titania R.
Patrick was fast and helpful!
By Mallory
Joan was especially helpful in assisting me with my issue. She was kind, patient, and very accomodating, and she immediately rectified my issue. Thank you, Joan!
By Chris
Collars are supposed to be good for 8 months. After 6 months i found my dogs infested with fleas. And then they want me to pair it with another product. No thanks! Even with a code these products are too expensive to be buying extra products to get protection. I DO NOT recommend.
By Tanya A.
Response from FurLife™· Jan 23, 2026
Thank you for sharing your experience, and we’re very sorry to hear how disappointed you are. We understand your frustration, especially given the expectation that the collar would provide long-term support. While our collars are designed to last up to 8 months, effectiveness can vary depending on factors such as environment, flea pressure, and individual pet response. Natural repellent products are not able to guarantee complete protection in all situations, particularly in areas with ongoing or heavy infestations. We also want to clarify that pairing products is optional, not a requirement. We completely respect your decision not to purchase additional products, and we understand your concern about cost — your feedback on this point is valid and appreciated. If your dogs experienced a flea infestation, discontinuing use and switching to a solution recommended by your veterinarian is the right step. Your pets’ comfort and health should always come first. We regret that this product did not work as expected for you, and we appreciate you taking the time to share your honest feedback. If you’re open to it, our support team is still available at [email protected] to review your experience further and address any outstanding concerns. Thank you again for your feedback. It helps us continue to improve.
I am pleased to say once again that Patrick made my experience with furlife absolutely seamless. My last experience with Patrick and Julia was seamless as well. Patrick for the second time was very professional and very prompt with a response, a solution and a replacement product in process within 48 hours. The customer service with fur life has been Rock, solid and amazing every single time. The product is wonderful and if there is ever a question or a doubt it is addressed promptly and corrected with professionalism every single time. Thank you so much Patrick. Way to get the job done.. With Sincere thanks, Carrie Chila.
By Carrie C.
